Windows 10: BSOD, now can't boot

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  1. axe0's Avatar
    Posts : 13,631
    Windows 10 Pro
       16 Oct 2016 #11

    It looks like there is still some present, please remove all illegal activated programs!
      My ComputersSystem Spec

  2.    16 Oct 2016 #12

    OK, I checked again and think I found what you were alluding to. Not sure what was going on there as I'm sure my Dad said he'd bought a proper key for my Mum for that but I've uninstalled it anyway.
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,631
    Windows 10 Pro
       17 Oct 2016 #13

    BSOD, now can't boot Diagnostics Test BSOD, now can't boot
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of SFC and post it.

    BSOD, now can't boot Diagnostics Test BSOD, now can't boot

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  4.    25 Oct 2016 #14

    Sorry for the delay, I tried running the diagnostics remotely via TeamViewer but my Mum's PC crashed and disconnected me after about 7% of SFC! I've just run it locally twice though (once after rebooting) and it didn't find any errors. My Mum said she thought the crashes might be happening when her backup program (Bvckup) runs though, so I shut that down first and have disabled it from running on boot for now.

    Attachment 107534

    Just running HDTune now. There's only a SSD in this PC, so I'll skip Seatools as advised and go straight to chkdsk /r after.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,631
    Windows 10 Pro
       26 Oct 2016 #15

    Keep me posted.
      My ComputersSystem Spec

  6.    01 Nov 2016 #16

    Sorry for the further delay, I only just got round to it again. I thought my Mum's PC might be OK with the backup software disabled but she says it's still been freezing, forcing her to power-cycle to reboot.

    I've attached the HDTune screenshots and chkdsk log. For chkdsk I had to let it run on the next boot as the drive was locked. I watched it and for C: it stopped counting at 21% complete until it finished several minutes later and for D: it stopped counting at 16% but the animated circle continued and both drives eventually completed and the log looks OK, so it just seems to be a bug in the progress display.

    Attachment 108561Attachment 108562Attachment 108560
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,631
    Windows 10 Pro
       02 Nov 2016 #17

    It isn't a bug in the process, the progress is shown in stages.
    The first 3/4 stages go quickly, because it isn't much to go through (compared to a few things), the last (2) stage(s) take the most time because then chkdsk is scanning the user files and free space.
      My ComputersSystem Spec

  8.    26 Nov 2016 #18

    Well I've done a fresh install of Win10 and it's still freezing up completely after not very long. Any other ideas before I give up and revert back to Win8.1?
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,631
    Windows 10 Pro
       26 Nov 2016 #19

    If it freezes again after a clean install you'll want to check the physical part of the system, i.e. is everything compatible, is everything properly connected, is there enough power, etc.
      My ComputersSystem Spec

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