Windows 10: Random BSODs while gaming/browsing Solved

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  1. Posts : 13,315
    Windows 10 Pro
       02 Oct 2016 #11

    This is something for myself, so I don't have to look in the dump everytime.
    0: kd> !thread ffffe10e6429d080 e
    THREAD ffffe10e6429d080  Cid 0004.02c8  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 0
    Not impersonating
    GetUlongFromAddress: unable to read from fffff8016e307924
    Owning Process            ffffe10e622216c0       Image:         System
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      1589676      
    Context Switch Count      3              IdealProcessor: 0             
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address nt!CmpLoadHiveThread (0xfffff8016e559498)
    Stack Init ffffa980545dbc90 Current ffffa98055548790
    Base ffffa980545dc000 Limit ffffa980545d6000 Call 0
    Priority 8 BasePriority 8 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
    Child-SP          RetAddr           Call Site
    ffffa980`545db9a8 fffff801`6e60356d nt!KeBugCheckEx
    ffffa980`545db9b0 fffff801`6e0e4255 nt! ?? ::NNGAKEGL::`string'+0x7a4bd // nt!CmpLoadHiveThread
    ffffa980`545dbc10 fffff801`6e161576 nt!PspSystemThreadStartup+0x41
    ffffa980`545dbc60 00000000`00000000 nt!KiStartSystemThread+0x16

    Random BSODs while gaming/browsing Diagnostics Test Random BSODs while gaming/browsing
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of SFC and post it.
      My ComputersSystem Spec

  2. Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393
    Thread Starter
       02 Oct 2016 #12

    axe0 said: View Post
    Make a photo of SFC and post it.
    SFC came out clean,
    Attachment 104092
      My ComputerSystem Spec

  3. Posts : 13,315
    Windows 10 Pro
       02 Oct 2016 #13

    I've done a little more digging:
    0: kd> .bugcheck
    Bugcheck code 00000074
    Arguments 00000000`00000002 ffffa980`545dba70 00000000`00000002 ffffffff`c0000185
    0: kd> !error ffffffff`c0000185
    Error code: (NTSTATUS) 0xc0000185 (3221225861) - The I/O device reported an I/O error.
    I would ask you to list all peripheral devices connected to your computer

    Please (re)move some files to increase the free space to at least 15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background, 15% is to be on the safe side.
    warning   Warning
    Less free space could cause BSODs or other problems, because Windows cannot perform the tasks it needs to do in the background!

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec

  4. Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393
    Thread Starter
       02 Oct 2016 #14

    axe0 said: View Post
    Every partition needs at least 10-15% free space
    I have two disks, each on a single partition.
    SSD - C: - 32% free
    HD - D: - 7% free
    Should I disconnect D: temporarily?

    axe0 said: View Post
    Please fill in your system specs
    I have filled it as much as possible. I am not sure about the case, I will see if I can find the PC's invoice and if I do I will update here.

    It seems like an I/O device is causing the crash, my keyboard and mouse are pretty old in comparison to the other hardware. I use a wireless keyboard which continuously sends a specific key about 10-15 times that is typed to indicate that it is low on battery. For example if I was typing this and the battery was low it could send any letter 10-15 times to indicate low battery and then stop working for about 5 seconds. This is how it has alerted me the last few years.
      My ComputerSystem Spec

  5. Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393
    Thread Starter
       02 Oct 2016 #15

    Found the case info and updated it in the system specs.
      My ComputerSystem Spec

  6. Posts : 13,315
    Windows 10 Pro
       02 Oct 2016 #16

    Could you borrow a mouse/keyboard from someone to see if that may help?
      My ComputersSystem Spec

  7. Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393
    Thread Starter
       03 Oct 2016 #17

    axe0 said: View Post
    Could you borrow a mouse/keyboard from someone to see if that may help?
    I have a new set lying around. The keyboard is the oldest so I will replace that first and see how it goes. If it crashes, I will replace the mouse too. After about a week of testing I will report back.

    Thanks for your assistance.
      My ComputerSystem Spec

  • Posts : 13,315
    Windows 10 Pro
       03 Oct 2016 #18

    You're welcome
      My ComputersSystem Spec

  • Posts : 28
    Microsoft Windows 10 Pro 64-bit 14393
    Thread Starter
       08 Oct 2016 #19

    I thought the issue was gone because the PC didnt seem to crash.

    Today after a couple of hours the PC froze again. What I mean is that the screen froze, but the cursor was movable.
    Nothing (including CTRL+ALT+DEL) worked so I had to shut it down by holding the power button, luckily didnt have to do a SSD power cycle, it just booted up. Went to the event viewer and nada! Nothing was listed there.

    What do I do next?
      My ComputerSystem Spec

  •    08 Oct 2016 #20

    Run chkdsk with admin request in cmd
      My ComputerSystem Spec

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