1.    23 Sep 2016 #1
    Join Date : Aug 2016
    Singapore
    Posts : 15
    Windows 10 Enterprise

    Blackscreen during sleep / restart


    Hi,

    This issue has been bugging me since May, where my computer would randomly black screen when sleeping the computer or restarting the com, which I have to force restart to get it to reboot with a dump file produced.
    Suspect it was OS at first but I reinstalled Windows 10 Enterprise from my institution with some school stuff such as Symantec Endpoint Protection and Check Point Identity Agent. But that did not solve the problem and I'm still getting BSODs but it's lesser as compared to before.
    I tried running memtest but I got no errors and passed.
    Please advice.
      My ComputerSystem Spec
  2.    25 Sep 2016 #2
    Join Date : Jun 2015
    Posts : 12,667
    Windows 10 Pro

    Hi fuzeee,

    Welcome to the 10forums

    Please try the following:
    1. Check in Windows Update, in the settings, for updates and check that there are no errors with installing them.
    2. Check the manufacturer for BIOS updates.
    3. Check Logitech for driver/software updates.
    4. Check if Symantec has software updates.
      My ComputersSystem Spec
  3.    26 Sep 2016 #3
    Join Date : Aug 2016
    Singapore
    Posts : 15
    Windows 10 Enterprise
    Thread Starter

    Hi axe0,

    1. I just reformatted my PC, have no updates that are installed yet. But getting them installed now.
    2. Other manufacturers with the same laptop that I have has a lot of BIOS update but mine has none for now
    3. Logitech driver and software are all up to date.
    4. Symantec is controlled by my institution and I have no way to modify them or update them. They are locked with an admin password which I can't uninstall or disable
      My ComputerSystem Spec
  4.    26 Sep 2016 #4
    Join Date : Jun 2015
    Posts : 12,667
    Windows 10 Pro

    Just for clarification, with "I tried running memtest but I got no errors and passed." I assume you mean the built-in memtest?
      My ComputersSystem Spec
  5.    26 Sep 2016 #5
    Join Date : Aug 2016
    Singapore
    Posts : 15
    Windows 10 Enterprise
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Just for clarification, with "I tried running memtest but I got no errors and passed." I assume you mean the built-in memtest?
    Hi axe0,
    I ran memtest86+ using a bootable flash drive.
      My ComputerSystem Spec
  6.    27 Sep 2016 #6
    Join Date : Jun 2015
    Posts : 12,667
    Windows 10 Pro

    How many passes did it reach? 'It passed' isn't really correct, because you can have 100+ passes in MemTest86+ and still failing memory (takes an extreme long time though to reach it)
      My ComputersSystem Spec
  7.    29 Sep 2016 #7
    Join Date : Aug 2016
    Singapore
    Posts : 15
    Windows 10 Enterprise
    Thread Starter

    Quote Originally Posted by axe0 View Post
    How many passes did it reach? 'It passed' isn't really correct, because you can have 100+ passes in MemTest86+ and still failing memory (takes an extreme long time though to reach it)
    Hi axe0,
    I know recommended passes for memtest86+ is 8 passes, I left it overnight and the time I woke up I needed to use my PC so I stopped it at around 6 passes.
    Sorry for the late reply, have been busy recently.
      My ComputerSystem Spec
  8.    29 Sep 2016 #8
    Join Date : Jun 2015
    Posts : 12,667
    Windows 10 Pro

    No worries, I'm very busy myself with a lot of things.

    Try to find the right period of time to run MemTetst86+ for 8+ passes please.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Nothing shown on display after wakeup from sleep/restart
When ever the computer is kept in sleep mode, restarted or restarted after changing the BIOS setting. The display doesn't show anything. The fan's, the hard drives are powered up but nothing happens. To get out of this the computer needs to be...
Drivers and Hardware
Windows 10 Sleep causing restart
This was working up until this week. Now when I put my desktop into Sleep, it restarts and in the Event Viewer I see this "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding,...
General Support
Solved How to enable Sleep? Power only gives me Shutdown & Restart
???
Installation and Upgrade
Restart when waking laptop from sleep mode
When I wake my HP laptop from sleep mode, it says there is a problem and needs to restart. Then it restarts. It didn't do this until I upgraded to Windows 10. Anyone else have this problem or have suggestions on how to fix it? Thank you for any...
Performance & Maintenance
Solved My Laptop wont shutdown , sleep and restart!!
i have an asus x550lc which i recently upgraded to windows 10 x64. My pc is having a serious problem. it wont shutdown or sleep or restart properly. Sometimes it works all fine but most of the time after i shutdown or sleep the pc... the pc will...
Performance & Maintenance
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:35.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums