BSOD at random times - Mostly with chrome, revit, outlook open. Solved

  1. Posts : 4
    Windows 10 - 64 bit
       23 Sep 2016 #1

    BSOD at random times - Mostly with chrome, revit, outlook open.


    I get BSOD at random times throughout the day. I mostly have Revit, google chrome, and microsoft outlook open.
    Here are some examples of BSOD that occur often.

    • Kernel Data Inpage Error - RTKVHD64.sys
    • Unexpected Store Exception
    • KERNEL_DATA_INPAGE_ERROR (dxgkrnl.sys)
    • KERNAL DATA INPAGE ERROR (dxgmms2.sys)

    Any help would be greatly appreciated! Please see the attached data file!

    Thank you,
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 7,062
    Windows 10 Pro X64 1809 17763.134
       24 Sep 2016 #2

    Both dumps are the same:
    BugCheck EF, {ffff860625f10080, 0, 0, 0}
    ETW minidump data unavailable
    Probably caused by : memory_corruption
    Nothing else in the dumps are of any use. I suggest testing your memory first. Looks like you have one 8GB module.

    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

    information   Information

    MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.
      My ComputersSystem Spec

  3. Posts : 4
    Windows 10 - 64 bit
    Thread Starter
       20 Oct 2016 #3

    Thanks for the reply!

    I tested the memory (14 passes) and it didn't come up with anything. Any ideas what else I could try? Lately it has just been freezing and then powering down. It happens sometimes when I am actively using the computer and other times when I am walking around and come back to the computer it will be off.

    It's getting very frustrating!

    Any help is appreciated.
      My ComputerSystem Spec

  4. Posts : 4
    Windows 10 - 64 bit
    Thread Starter
       20 Oct 2016 #4

    Attachment 106840

    I attached the crash log - not sure if the logs are different from the last time I ran dm_log_collector.
      My ComputerSystem Spec

  5. Ztruker's Avatar
    Posts : 7,062
    Windows 10 Pro X64 1809 17763.134
       20 Oct 2016 #5

    Nothing new in the latest dump, another memory_corruption.

    I do see many of these in the eventlog.txt (Event Viewer)
      Log Name: System
      Source: cdrom
      Date: 2016-10-19T13:50:24.006
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: PeterPC
    The device, \Device\CdRom0, has a bad block.
    Try disconnecting the optical drive, see what happens.
      My ComputersSystem Spec

  6. Posts : 4
    Windows 10 - 64 bit
    Thread Starter
       21 Oct 2016 #6

    Thanks for the reply!
    I checked my drivers and it turns out my video card was out of date. It hasn't frozen since yesterday morning when I updated it.
      My ComputerSystem Spec

  7. Ztruker's Avatar
    Posts : 7,062
    Windows 10 Pro X64 1809 17763.134
       21 Oct 2016 #7

    Hope that was it, good luck.
      My ComputersSystem Spec


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