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  1. Joined : Jul 2015
    Posts : 41
    windows 10
       22 Sep 2016 #1

    BSOD VIDEO_TDR_FAILURE atikmpag.sys // and // Horizontal lines


    My Laptop Dell Inspiron N14r (N4010) nearly 5 year old, 3gb RAM , i3 first gen. ATI mobility Radeon HD 4650 1gb graphic card
    Screen is showing this BSOD VIDEO_TDR_FAILURE atikmpag.sys while loading windows 10.
    Also horizonal lines shows up and screen is not showing graphics correctly (please refer screenshots)
    These horizontal lines shows up at boot menu as well as when I boot other os (with bootable usb).
    I tried to connect external monitor to my laptop and these horizonal line shows up on external monitor also.
    I also tried to reset windows 10 , but no luck
    Please help.
    Attached Thumbnails Attached Thumbnails WP_20160922_002.jpg   WP_20160922_001.jpg   WP_20160922_003.jpg   WP_20160922_004.jpg   WP_20160922_005.jpg  

    WP_20160922_001.jpg   WP_20160922_002.jpg   WP_20160922_003.jpg   WP_20160922_004.jpg   WP_20160922_005.jpg  

      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Sep 2016 #2

    Hi Aabhi021290,

    Welcome to the 10forums

    Do I read it correctly that the Windows Boot Manager has an option called 'Windows .... Diagnostics'?
    Could you run it?
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 41
    windows 10
       28 Sep 2016 #3

    axe0 said: View Post
    Hi Aabhi021290,

    Welcome to the 10forums

    Do I read it correctly that the Windows Boot Manager has an option called 'Windows .... Diagnostics'?
    Could you run it?
    It is actually Memory Diagnostics , result no error.
    I contacted a shop which after their diagnostics, told me mobo problem. They asked me $95 for replacement and 1 year warrenty.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       28 Sep 2016 #4

    The questions that occur to me
    1. Is it really the mobo or do they just want to get this done quickly and get paid?
    2. If it really is the mobo, is it the same model?
    3. Is the place a trustworthy place, even though you may know the place many often don't know what really is going on.

    A problem that may occur with mobo replacement is activation, because a new mobo is a new system according to Microsoft.
    A shop normally installs a counterfeit system to be cheap and as a mobo replacement will remove the pre-activation you may have a problem.
    You could also take care of installation media before replacing the mobo, note the key on the COA sticker on the back of the laptop or behind the battery (just in case), call Microsoft and explain to them what happened. They'll normally activate the system again.

    If any activation problem occurs, the best would be to go here
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 41
    windows 10
       29 Sep 2016 #5

    axe0 said: View Post
    The questions that occur to me
    1. Is it really the mobo or do they just want to get this done quickly and get paid?
    2. If it really is the mobo, is it the same model?
    3. Is the place a trustworthy place, even though you may know the place many often don't know what really is going on.

    A problem that may occur with mobo replacement is activation, because a new mobo is a new system according to Microsoft.
    A shop normally installs a counterfeit system to be cheap and as a mobo replacement will remove the pre-activation you may have a problem.
    You could also take care of installation media before replacing the mobo, note the key on the COA sticker on the back of the laptop or behind the battery (just in case), call Microsoft and explain to them what happened. They'll normally activate the system again.

    If any activation problem occurs, the best would be to go here
    Thank you for you time.
    1: Is there a way to know what part is giving problem. I mean I connected external monitor and horizontal line showed up on external monitor also. So i thought screen is OK and some internal hardware fault occured.

    2:I think they will provide same mobo. What will happen if they put other mobo in my laptop. I mean they will connect all other things to mobo and provide me laptop after they done testing right ? Will it going to blast or something. Will new replacement damage my graphic card , ram also. I really dont know these hardware stuffs.Enlighten me .

    3: In past ,Two of my friends got their laptops, repaired from this shop. Their laptops are working fine. Shop is also huge. It also has separate workshop where many workers were repairing various laptops.

    My laptop came with windows 7 home premium. Recently I updated it to windows 10 ( when microsoft was providing free update). I think now it is digitally activated or something. Now if my mobo get replaced , microsoft will think that I got new laptop so it will deactivate windows 10. How can I prove to microsoft that this laptop is the same one?
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       29 Sep 2016 #6

    1. The description would give me suggestions of a possible GPU that is causing problems. A mobo is rarely the real cause.

    2. The mobo of a laptop has a specific design, a different mobo won't fit because the design is different. When a design is different you can't put everything together without problems because of the design of the laptop is built for that specific mobo model.
    However, when trying too hard to put everything together some things could get damaged.

    3. Pre-installed Windows 7 laptops use the kind of activation that needs the BIOS for activation, they can be called 'hardware activation' because you simply don't need to put in a key when reinstalling. The problem is that when replacing the mobo the activation stuff in the BIOS will be gone, a shop cannot put it in because the manufacturer of the laptop flashes it in the BIOS.

    A digital entitlement yes, basically a hardware ID on the server which is being used for reference when activating again. When replacing the mobo a new hardware ID is created. No single hardware (even the exact model) is the same, there will always be a change somewhere what causes the hardware ID to change and that is why activation problems may occur.

    I believe that with the newest version of Windows 10, 1607, the activation system was changed to Microsoft Accounts (activation connected to Microsoft Account) so that even when replacing the motherboard you can still activate Windows. unfortunately I'm not 100% sure anymore because I've read it a while ago.
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 41
    windows 10
       01 Oct 2016 #7

    axe0 said: View Post
    1. The description would give me suggestions of a possible GPU that is causing problems. A mobo is rarely the real cause.

    2. The mobo of a laptop has a specific design, a different mobo won't fit because the design is different. When a design is different you can't put everything together without problems because of the design of the laptop is built for that specific mobo model.
    However, when trying too hard to put everything together some things could get damaged.

    3. Pre-installed Windows 7 laptops use the kind of activation that needs the BIOS for activation, they can be called 'hardware activation' because you simply don't need to put in a key when reinstalling. The problem is that when replacing the mobo the activation stuff in the BIOS will be gone, a shop cannot put it in because the manufacturer of the laptop flashes it in the BIOS.

    A digital entitlement yes, basically a hardware ID on the server which is being used for reference when activating again. When replacing the mobo a new hardware ID is created. No single hardware (even the exact model) is the same, there will always be a change somewhere what causes the hardware ID to change and that is why activation problems may occur.

    I believe that with the newest version of Windows 10, 1607, the activation system was changed to Microsoft Accounts (activation connected to Microsoft Account) so that even when replacing the motherboard you can still activate Windows. unfortunately I'm not 100% sure anymore because I've read it a while ago.
    If it is a GPU problem , can it be disabled or changed? Can I upgrade it to new GPU. I love playing games.Not played new games quite a while ))

    Now my laptop is not able to boot in windows 10, also safe mode is not working . How can I connect my digital entitlement to my microsoft id? If this happens chances are that I wont loose my windows 10 os.
    I have COA sticker on the back of laptop.But it is for windows 7 home premium, that I upgraded to windows 10
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       01 Oct 2016 #8

    For a proper answer about the digital entitlement and Microsoft, post a new thread in the activation forum please.

    If it is a GPU problem , can it be disabled or changed? Can I upgrade it to new GPU. I love playing games.Not played new games quite a while ))

    Now my laptop is not able to boot in windows 10, also safe mode is not working
    A GPU can certainly be disabled, if it is disabled Windows will switch back to its own graphics driver.

    A system not being able to boot in safe mode is not an issue with the GPU, because the GPU isn't used in safe mode.
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 41
    windows 10
       02 Oct 2016 #9

    OK , Thank you for your time
    axe0 said: View Post
    For a proper answer about the digital entitlement and Microsoft, post a new thread in the activation forum please.


    A GPU can certainly be disabled, if it is disabled Windows will switch back to its own graphics driver.

    A system not being able to boot in safe mode is not an issue with the GPU, because the GPU isn't used in safe mode.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       02 Oct 2016 #10

    You're welcome
      My System SpecsSystem Spec


 
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