Windows 10: BSOD HP Envy 15-3040NR On shut down - System_Service_Exception

  1.    22 Sep 2016 #1

    BSOD HP Envy 15-3040NR On shut down - System_Service_Exception


    Own a HP envy 15-3040NR.

    Have recently upgraded to Windows 10 Pro on the device. Am now getting the BSOD on shut down - System_Service_Exception.

    Usually occurs when I have my two external monitors attached, along with a USB 3.0 Hub.

    Attachment 102558
      My ComputerSystem Spec


  2. Posts : 11,510
    Windows 10 Pro
       23 Sep 2016 #2

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Check Creative Technology for driver updates for your audio device
    Driver Reference Table - ksaud.sys
    Code:
    4: kd> lmvm ksaud
    Browse full module list
    start             end                 module name
    fffff80c`88380000 fffff80c`88504000   ksaud    T (no symbols)           
        Loaded symbol image file: ksaud.sys
        Image path: \SystemRoot\system32\drivers\ksaud.sys
        Image name: ksaud.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue May 12 09:53:39 2015 (5551B183)
        CheckSum:         0018C081
        ImageSize:        00184000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


 

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