Windows 10: BSOD Thread_Stuck_In_Device_Driver, mostly when gaming/updating games
BSOD Thread_Stuck_In_Device_Driver, mostly when gaming/updating games
All righty, so I've been getting this particular BSOD for maybe a month now. The first day I got it several times in a row, though recently it's changed to roughly once a week. Regardless I'd like to get rid of it.
A few things that I've noticed:
1: If I'm not gaming, it doesn't happen. Whether this is a symptom or coincidental I can't decide, but I'm leaning towards the former.
2: In particular, it likes to happen when a game (If it makes any difference, I mostly play League of Legends, Overwatch, and various Steam games) is in the middle of updating.
3: Most places recommended I update my video driver. I've attempted this twice now (Once in safe mode) and while it seemed to make the BSOD happen less often, it does still happen.
The program provided in the sticky gave me some trouble creating the zip, but I think I found a way around it. Let me know if this isn't what you guys need.
BSOD Crash Analyst
Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with DriverEasy, please remove them as it may cause trouble.
An easy way to get remove these drivers is by using a restore point prior the installation.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial for the installation part AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
3: kd> lmvm atikmdag
Browse full module list
start end module name
fffff803`32f10000 fffff803`348ac000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Browse all global symbols functions data
Timestamp: Mon Jul 18 23:41:41 2016 (578D4D15)
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
I followed your steps to the letter, and while it seemed to work for a while, I got bluescreened again only minutes ago!
The info gathering tool seemed more cooperative this time, on the plus, so here's the latest dump file.
Back again. Same issue as before, but suddenly on a much more regular basis.
Latest dump files here.
BSOD Crash Analyst
Please check in C:\Windows\Minidump if there are files present, if so zip them and upload the zip.To zip them, copy them to your desktop, best/easiest IMO would be using command prompt
- Open an admin command prompt
- Enter following command
copy C:\Windows\Minidump\*.dmp "%userprofile%\desktop"
Hello again Axe0, thanks for the response.
A few techie friends of mine recommended updating my BIOS, so I did that after the most recent bluescreen (and had maybe three heart attacks in the process thinking I bricked my computer). Hopefully that might put an end to this.
If it doesn't, the latest dump should be attached here. (Computer likes fighting with my about admin privileges on dump files for some reason, but I think I made it cooperate.)
BSOD Crash Analyst
Unfortunately the zip is empty.
Oh geez. Well I'll just keep fighting with it and in the meantime hope the BIOS update solved it. Appreciate your time regardless.
Back again. BIOS update unfortunately didn't fix it. Tried updating the drivers again with no luck.
I'm no expert, but I suspect there might be something left over from DriverEasy hiding out that could cause it? If so what would be a way to search for that and if there is one, get rid of it, aside from a restore point? Meaning something DDU might not pick up, if that's a thing.
One thing to note is I tried AMD's autodetect tool, and at first it essentially told me it didn't have any drivers matching my GPU (Which it did recognize), which is...Concerning. With the current drivers though it's telling me that I'm up to date, instead.
Also think I finally managed to make the dump files and associated program cooperate. Zip should be attached.
Thanks again for your efforts! I know I've probably become a hassle at this point, ahah.
BSOD Crash Analyst
- If a system restore point has been used prior the installation, then there is nothing present of DriverEasy.
I'm no expert, but I suspect there might be something left over from DriverEasy hiding out that could cause it?
- If you uninstalled DriverEasy, but DriverEasy didn't provide in an option to revert back the driver installations (through it's own program or while uninstalling) then the drivers are still present. Possibly some files and registry stuff are also still present.
- If you uninstalled DriverEasy and did revert back the driver installations then there are possibly only some files and registry stuff left behind.
A system backup prior the installation of the drivers or a clean installation of Windows.
If so what would be a way to search for that and if there is one, get rid of it, aside from a restore point?
With any other method you may risk that some drivers installed by DriverEasy may be not reverted back, that is if any log about driver installation is not deleted (if created at all). If any log for the driver installation is created then you can check on the DriverEasy forum if anyone mentions the location of the log.
DDU only takes care of the display drivers, no other drivers are included.
Meaning something DDU might not pick up, if that's a thing.
So I'm not actually a gamer, but this doesn't count that much for the theme of the thread.
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