Windows 10: BSOD Thread_Stuck_In_Device_Driver, mostly when gaming/updating games

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  1. Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
    Thread Starter
       16 Nov 2016 #11

    At this point I think a clean installation would probably be the better option, but I'd like to keep most of my files if possible. Would the "Reset this PC" built into Windows 10 be sufficient for that, or do you think I'd be better off following this? This assuming said methods would remove my drivers or not, which I'm unsure of.
      My ComputerSystem Spec


  2. Posts : 11,339
    Windows 10 Pro
       18 Nov 2016 #12

    You should save files you don't want to loose to an extern HDD, disconnect the HDD's and then clean install.
      My ComputersSystem Spec


  3. Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
    Thread Starter
       20 Nov 2016 #13

    So I did a clean install and it bluescreened again today...I just want to make sure I'm actually getting the right driver for my GPU (AMD A10-7860k, R7 Radeon graphics), it's the one one this page right? Desktop APU Drivers


    Dump files should be linked.

    Is it also possible that defective hardware would cause this? Because at this point the only things I could think of personally is either I'm downloading the wrong driver or it's a hardware issue... :/
    BSOD Thread_Stuck_In_Device_Driver, mostly when gaming/updating games Attached Files
      My ComputerSystem Spec


  4. Posts : 11,339
    Windows 10 Pro
       21 Nov 2016 #14

    Did the BSOD occur before or after you installed anything?
      My ComputersSystem Spec


  5. Posts : 4,867
    Windows 10 Pro X64 15063.138
       21 Nov 2016 #15

    @axe0, this is what I see installed now:
    Code:
    "AMD Install Manager"
    "The Binding of Isaac: Rebirth"
    "Team Fortress 2"
    "VLC media player"
    "Vulkan Run Time Libraries 1.0.26.0"
    "AMD Radeon Settings"
    "Catalyst Control Center Next Localization DA"
    "Catalyst Control Center Next Localization DE"
    "Catalyst Control Center Next Localization NL"
    "Catalyst Control Center Next Localization IT"
    "Catalyst Control Center Next Localization SV"
    "Catalyst Control Center Next Localization FR"
    "Catalyst Control Center Next Localization BR"
    "AMD Settings"
    "Catalyst Control Center Next Localization NO"
    "iTunes"
    "Apple Mobile Device Support"
    "Bonjour"
    "Catalyst Control Center Next Localization ES"
    "Microsoft Visual C++ 2005 Redistributable (x64)"
    "Catalyst Control Center Next Localization TH"
    "AMD Install Manager"
    "Catalyst Control Center Next Localization CS"
    "Catalyst Control Center Next Localization TR"
    "Catalyst Control Center Next Localization CHS"
    "Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005"
    "Apple Application Support (64-bit)"
    "Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727"
    "Catalyst Control Center Next Localization FI"
    "Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005"
    "Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727"
    "Catalyst Control Center Next Localization CHT"
    "Catalyst Control Center Next Localization HU"
    "Catalyst Control Center Next Localization EL"
    "Catalyst Control Center Next Localization RU"
    "Catalyst Control Center Next Localization JA"
    "Catalyst Control Center Next Localization KO"
    "AMD Start Now"
    "Catalyst Control Center Next Localization PL"
    so it looks like some things (iTunes and game/games) were installed.
      My ComputersSystem Spec


  6. Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
    Thread Starter
       21 Nov 2016 #16

    It occurred while playing Team Fortress 2. It had also occurred previously while playing League of Legends. To my knowledge it has only occurred once while the computer was idle, but it happens very frequently whilst playing said games.
      My ComputerSystem Spec


  7. Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
    Thread Starter
       21 Nov 2016 #17

    So I discovered something today that makes me have a theory.

    Long story short, my laptop's charger was somehow drawing a considerably higher charge than it would ever need (We discovered this when it flipped a wall socket with overload protection). More notably, we discovered said charger was causing a variety of electrical problems, including my laptop's touchpad malfunctioning and, more importantly, my desktop's headphones to buzz.

    The second part proves that said electrical interference was capable of messing with my desktop. Is it possible that it may have somehow been afflicting my GPU and causing said bluescreen? Personally I'm not sure, but I haven't bluescreened yet since I unplugged it, so that's a good sign.
      My ComputerSystem Spec


  8. Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
    Thread Starter
       21 Nov 2016 #18

    And scratch that previous post. Two bluescreens back to back.

    Seems my computer doesn't want me re-downloading Overwatch, considering they were both during an attempt to.

    Dump files linked :/

    At this point I think it's a hardware issue. I'm just not sure what else it could be. Any more ideas?
    BSOD Thread_Stuck_In_Device_Driver, mostly when gaming/updating games Attached Files
      My ComputerSystem Spec


  9. Posts : 11,339
    Windows 10 Pro
       22 Nov 2016 #19

    Is it possible that it may have somehow been afflicting my GPU and causing said bluescreen?
    Depending on the protection (if it was good enough (which I can't tell)) it may or may not have caused power issues (damage) to your desktop.

    When clean installing after a problem (like a BSOD), it is good practice to not install any software immediately but wait some time until you're sure that the BSOD doesn't return.
      My ComputersSystem Spec


  10. Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
    Thread Starter
       22 Nov 2016 #20

    If it makes any difference, I seem to have found a consistency: If I have a youtube video running while downloading a game, or updates for a game, such as League of Legends or Overwatch, I'm almost guarenteed to get said bluescreen during the download.
      My ComputerSystem Spec


 
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