Windows 10: single BSOD during daily work Solved

  1.    19 Sep 2016 #1

    single BSOD during daily work


    Hello all again.

    I have an employee that experienced a BSOD. I believe it was due to a RAM dump (since the computers aren't top of the line and they were running a lot)

    programs used during the run were:
    RDC (which was running a structural-wood program)
    Revit 2017
    Bluebeam PDF viewer.

    attached are the files. i believe it was a simple overload of the PC, but want a better opinion.

    thanks.
      My ComputerSystem Spec

  2.    19 Sep 2016 #2

    Hello CraigS and welcome to 10 Forums!

    The BSOD that occurred was a 0x124 which basically means that a fatal hardware error has occurred.

    I would recommend that you update the BIOS of your employees PC, I hope that it will fix the issue he's facing:

    XPS 8700

    And while you are all at it, you could grab the Chipset Drivers as well!

    We'll start with this, if the problem persists then we continue with the troubleshooting.

    If you have any questions, or if anything feels wonky or not clear enough, don't hesitate to ask!

    Cheers, Boris
      My ComputerSystem Spec

  3.    22 Sep 2016 #3

    Boris,

    the BIOS and chipset updates seems to have resolved the problem, or at least no new crashes have shown themselves.

    going to mark as complete.

    thank you.
      My ComputerSystem Spec


 

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