Windows 10: Random BSODs (irql_gt_zero_at_system_service and system_service_except

  1. Posts : 12
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
       19 Sep 2016 #1

    Random BSODs (irql_gt_zero_at_system_service and system_service_except

    Hello, I have been receiving very random BSODs today, it started wheb i was plugging a mouse into the usb port. My laptop hang/freeze and then showed a BSOD (irql_gt_zero_at_system_service). When i force a restart by clicking on the power button, when it reached the windows page i then received another BSOD (system_service_except).

    I checked on the lenovo sites and was told to update the BIOS, which i will after this, though im worried of updating BIOS since ive never done it before and might screw it up.

    Thank you for your assistance!

    Also, this is quite random, but sometimes when i tilt my laptop or hold it at an angle, the laptop freezes. Im not sure if this is BSOD related.

    Attachment 102182

    Just encountered another BSOD memory_management while trying to disable windows driver verier and another driver_irql_less_than_zero, I can't go pass the login window at all
    Last edited by karljchan; 19 Sep 2016 at 10:25.
      My ComputerSystem Spec

  2. Posts : 13,262
    Windows 10 Pro
       20 Sep 2016 #2

    Hi karljchan,

    Could you please upload a new zip from the DM Log Collector so the newest information will be included with the rest
      My ComputersSystem Spec

  3. Posts : 12
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
    Thread Starter
       22 Sep 2016 #3

    Hi axe0,

    Thank you for taking the time to help me out.

    Sorry for the delay as I was really busy. Attached is the log!
      My ComputerSystem Spec

  4. Posts : 13,262
    Windows 10 Pro
       22 Sep 2016 #4

    Please remove either of your protection suites
    Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
    Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
    Certain issues could occur when having multiple AV programs at the same time, like access errors, performance slow downs and possibly could one detect a part of the other as malicious what causes more problems.
      My ComputersSystem Spec

  5. Posts : 12
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
    Thread Starter
       22 Sep 2016 #5

    Thanks axe0!

    I do indeed have Norton 360 on my laptop. Also have Windows Defender on at that time possibly because i wasnt too sure which was better.

      My ComputerSystem Spec

  6. Posts : 13,262
    Windows 10 Pro
       22 Sep 2016 #6

    Windows Defender should be disabled whenever a 3rd party AV is being installed. Windows detects this so no issues should occur when someone wants to install a 3rd party AV.
      My ComputersSystem Spec


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