1.    19 Sep 2016 #1
    Join Date : Aug 2015
    Posts : 9
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free

    Random BSODs (irql_gt_zero_at_system_service and system_service_except


    Hello, I have been receiving very random BSODs today, it started wheb i was plugging a mouse into the usb port. My laptop hang/freeze and then showed a BSOD (irql_gt_zero_at_system_service). When i force a restart by clicking on the power button, when it reached the windows page i then received another BSOD (system_service_except).

    I checked on the lenovo sites and was told to update the BIOS, which i will after this, though im worried of updating BIOS since ive never done it before and might screw it up.

    Thank you for your assistance!

    Also, this is quite random, but sometimes when i tilt my laptop or hold it at an angle, the laptop freezes. Im not sure if this is BSOD related.

    Attachment 102182

    Edit:
    Just encountered another BSOD memory_management while trying to disable windows driver verier and another driver_irql_less_than_zero, I can't go pass the login window at all
    Last edited by karljchan; 19 Sep 2016 at 10:25.
      My ComputerSystem Spec
  2.    20 Sep 2016 #2
    Join Date : Jun 2015
    Posts : 12,660
    Windows 10 Pro

    Hi karljchan,

    Could you please upload a new zip from the DM Log Collector so the newest information will be included with the rest
      My ComputersSystem Spec
  3.    22 Sep 2016 #3
    Join Date : Aug 2015
    Posts : 9
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
    Thread Starter

    Hi axe0,

    Thank you for taking the time to help me out.

    Sorry for the delay as I was really busy. Attached is the log!
      My ComputerSystem Spec
  4.    22 Sep 2016 #4
    Join Date : Jun 2015
    Posts : 12,660
    Windows 10 Pro

    Please remove either of your protection suites
    Code:
    Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
    Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
    Certain issues could occur when having multiple AV programs at the same time, like access errors, performance slow downs and possibly could one detect a part of the other as malicious what causes more problems.
      My ComputersSystem Spec
  5.    22 Sep 2016 #5
    Join Date : Aug 2015
    Posts : 9
    Microsoft Windows 10 Home Single Language 64-bit 10586 Multiprocessor Free
    Thread Starter

    Thanks axe0!

    I do indeed have Norton 360 on my laptop. Also have Windows Defender on at that time possibly because i wasnt too sure which was better.

    Cheers!
      My ComputerSystem Spec
  6.    22 Sep 2016 #6
    Join Date : Jun 2015
    Posts : 12,660
    Windows 10 Pro

    Windows Defender should be disabled whenever a 3rd party AV is being installed. Windows detects this so no issues should occur when someone wants to install a 3rd party AV.
      My ComputersSystem Spec

 


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