BSOD error Critical_process_died - repeatedly and frequently

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  1.    19 Sep 2016 #1

    BSOD error Critical_process_died - repeatedly and frequently


    If anyone can help I would really appreciated it, just got this machine and can't really get anything done on it as the keep getting 'critical_process_died' error.

    It generally happens when streaming or watching media.

    I have tried the following media players for watching movies and they all result in the same problem:

    Ace Player, MPC, VLC, WMP.

    For example I 'tried' to watch a movie yesterday and I had to hard reset 6-7 times using different players.

    If I am trying to watch a stream through ace player there is absolutely no chance I will get through a entire game of anything.

    I also have the same problem when using Skygo, or BT apps.

    Essentially anything visual and the bugger BSODS me to death!

    There have been other errors but I can't remember the exact error name, think it was 'memory_management'

    If anyone could help me through what to do here I would appreciated it, I just moved back to window OS as starting a t CAD design course and want to have conistent access to programs (Mac UIs are rubbish as not everyone does a decent version). As a result I am a little rusty so any guides and pointers how to make this beast do what it's told would make my life liveable!

    If I see that sideways sad face again I may smash my screen.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       20 Sep 2016 #2

    Hi LeeCandler,

    Welcome to the 10forums :)

    Unfortunately I'm unable to find any logs that tells us a BSOD has occured.
    I would want you to run a few tests, to see the status of a few parts.
    Please read the instructions carefully!

    BSOD error Critical_process_died - repeatedly and frequently Diagnostics Test BSOD error Critical_process_died - repeatedly and frequently

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

    BSOD error Critical_process_died - repeatedly and frequently Diagnostic Test BSOD error Critical_process_died - repeatedly and frequently

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it.

    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My ComputersSystem Spec

  3.    21 Sep 2016 #3

    Hi axe0,

    thanks for the response mate, will go through those tests.

    the lack of logs (i didn't know where to look for them in the zip file to notice) is perhaps down to the fact that the process with the BSOD always hangs on 0% when it is mentions there is supposed to be a report being created. I am usually in the middle of watching something time sensitive so perhaps I am being impatient! haha

    how long should it take to make a 'report', it doesn't seem to leave zero in a reasonable ammount of time to me.

    I'll do the rest of the tests tomorrow (UK) and post them up as as soon as I can.
      My ComputerSystem Spec

  4.    21 Sep 2016 #4

    Here is the HD tune screenshots.

    Attachment 102482Attachment 102483Attachment 102484
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       22 Sep 2016 #5

    This 'collecting data' process is simply copying the data that is present in the kernel memory of the RAM to the pagefile to temporary store the data until it can be saved to a file. This is because the RAM is volatile, as soon as the system has been shutdown everything in the RAM is lost.
    When the system starts up again it 'dumps' the saved information from the pagefile into a .dmp file called 'MEMORY.dmp' located in the system root directory (C:\Windows) and a mini version of the dump version in the minidump location (C:\Windows\Minidump).

    The process of collecting data should take less than a few minutes at max, even with very low specs.
    Reasons why this process hangs could be following
    • Registry settings corrupted,
    • RAM faulty,
    • Hard drive faulty,

    It is possible that more reasons are behind the problem, but these are the onces I have ever seen occuring.

    Now you know why I suggested HDD/SSD and RAM tests :)
      My ComputersSystem Spec

  6.    22 Sep 2016 #6

    Haha you are like a BSOD Prophet!

    Will try and be more patient next time!

    Will post results in a bit.
      My ComputerSystem Spec

  7.    22 Sep 2016 #7

    should I run seatools? It says no point with SSD?
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       22 Sep 2016 #8

    SeaTools is focused on HDDs, on SSDs it's never been recommended due to unreliable results.

    Don't use SeaTools on SSDs, as alternative use the software the manufacturer of the SSD provides.
      My ComputersSystem Spec

  9.    22 Sep 2016 #9

    Here is the ChkDsk Log:

    Attachment 102594
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       22 Sep 2016 #10

    Please upload the chkdskresult.txt on your desktop.
    The screenshot doesn't show what changes Windows has made.
      My ComputersSystem Spec

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