Windows 10: BSOD IRQL not less

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  1.   My ComputerSystem Spec

  2.    23 Sep 2016 #12

    I hope that works otherwise I need to figure out zip files,I can open them never had much luck making them. even though the zip program says I made one they always seem empty
      My ComputerSystem Spec


  3. Posts : 11,485
    Windows 10 Pro
       23 Sep 2016 #13

    Unfortunately it hasn't, but that is enough trying. My apologies for the trouble, we rarely have this much problem with the tool.

    Let's tru it manually now.
    Please copy and paste the following command into an admin command prompt and press enter
    Code:
    wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q&net start > "%USERPROFILE%\Desktop\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\service.html&REM wmic /output:%USERPROFILE%\Desktop\nics.html nicconfig list /format:hform
    It creates the following files on your desktop
    1. hotfix.txt,
    2. *.dmp,
    3. hosts.txt,
    4. drivers.txt,
    5. uninstall.txt,
    6. installed.txt,
    7. all_services_status.txt,
    8. genuine.txt,
    9. driver_status.txt,
    10. inactive_services_status.txt,
    11. services.txt,
    12. msinfo32.nfo

    Please zip these up and upload the zip.


    I have tested the command myself and all files have been created succcesfully, it takes only a few minutes for them all to be created.
      My ComputersSystem Spec

  4.    23 Sep 2016 #14

    Attachment 102878
    I upload from insert image correct? if not, which button do I use to paste the file?
    Last edited by daddywoofdawg; 23 Sep 2016 at 23:12.
      My ComputerSystem Spec

  5.    23 Sep 2016 #15

    Download File - Acer abFiles
    and another chance
      My ComputerSystem Spec

  6.    23 Sep 2016 #16

    having trouble i think


    having trouble I think with sending the files, see attach maybe this worked.
      My ComputerSystem Spec


  7. Posts : 11,485
    Windows 10 Pro
       24 Sep 2016 #17

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    If you have a program like CPU-Z, or Speccy, please update or reinstall the program.
    The driver causing those crashes is a temporary driver, it is only present on the system when a program using this driver is being used.
    The programs I know that use this driver are CPU-Z and Speccy, there are possibly others but I'm not (yet) aware of them.
    Code:
    0: kd> lmvm cpuz136_x64
    Browse full module list
    start             end                 module name
    fffff809`c22d0000 fffff809`c22d9000   cpuz136_x64 T (no symbols)           
        Loaded symbol image file: cpuz136_x64.sys
        Image path: \??\C:\WINDOWS\TEMP\cpuz136\cpuz136_x64.sys
        Image name: cpuz136_x64.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Oct 27 19:24:41 2012 (508C18D9)
        CheckSum:         0000F097
        ImageSize:        00009000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  8.    24 Sep 2016 #18

    "Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time."
    Which Items?
    The crash/BSOD happens after the computer has been running for a time.(its not overheating).and I only have 4 programs coming on at startup now. but I'm willing to try whatever is needed to stop this BSOD.
      My ComputerSystem Spec


  9. Posts : 11,485
    Windows 10 Pro
       24 Sep 2016 #19

    It's not about overheating, it is about having a minimum amount at startup to prevent any possible conflict issues.

    Open task manager (right click the taskbar) and go to 'Startup' tab, there are a lot of items present.
    You could disable a lot of them, many programs don't need to be enabled, some of them will also slow down the startup process.

    How I would suggest to remove startup items > Ccleaner
    Attachment 102999
      My ComputersSystem Spec

  10.    24 Sep 2016 #20

    Oh ok,all I have running at start up is two factory installed apps and my antivirus,and all of them have been there since the computer was new.and are updated when needed. and the not overheating was just a statement.Trying a process of elimination.I'm wondering if there is a app to check hardware like The video card,etc?
      My ComputerSystem Spec


 
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