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  1. Joined : Sep 2016
    Posts : 23
    Windows 10
       16 Sep 2016 #1

    BSOD once a day, error "Unexpected Store Exception"


    Hi,

    I keep encountering the blue screen of death once every day. It does not matter what I am doing. It has happened when I play games, and it has happened when my computer is idle. The computer will freeze for about 10 seconds and then the BSOD will appear. The error code is: Unexpected Store Exception.

    After that, the computer reboots to a black screen which asks me to choose a bootable device, but pressing any key does not do anything and I am forced to manually reboot by holding down the power button on my computer. Once I have done this, the computer reboots just fine. The error will not occur again until the next day.

    Please help, and thanks! JUSTIN-PC-Fri_09_16_2016__01157_30.zip
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       17 Sep 2016 #2




    BSOD once a day, error "Unexpected Store Exception" Diagnostics Test BSOD once a day, error "Unexpected Store Exception"
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 23
    Windows 10
       18 Sep 2016 #3

    Click image for larger version. 

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ID:	101946CHKDSKResults.txt

    I have uploaded all of the tests except for the SeaTools test, because I do not have anything to burn the image onto yet (such as a USB drive or CD). I hope this information will suffice. Let me know!
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       18 Sep 2016 #4

    Unfortunately this information does not suffice because it is necessary to run the tests on all partitions/drives present on the system.
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 23
    Windows 10
       18 Sep 2016 #5

    Click image for larger version. 

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    Okay. I ran the tests on my other drive, which is a SSD. These are the results. I can try scanning my HDD with SeaTools if you still need that.
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Posts : 23
    Windows 10
       18 Sep 2016 #6

    I used SeaTools for Windows and ran a long generic test for my HDD. It passed.

    However, I'm unable to run a SeaTools test using DOS because it claims that there are no hard drives detected.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Sep 2016 #7

    Reseat the cables of the hard drive and try Seatools DOS again.

    Don't forget to run chkdsk and upload the log.
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 23
    Windows 10
       19 Sep 2016 #8

    I'll try that later today. I uploaded the chkdsk results in my first response. Is that what you needed?
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Sep 2016 #9

    I've missed the chkdsk log It looks fine
      My System SpecsSystem Spec


  10. Joined : Sep 2016
    Posts : 23
    Windows 10
       23 Sep 2016 #10

    I unplugged the cables to my HDD and SSD, and then I plugged them back in. When I rebooted into Seatools DOS, it still said that it couldn't find any hard drives.
      My System SpecsSystem Spec


 
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