BSOD after Updating Drivers with MSI Live Update

Dragonfruit · 13 Sep 2016

Hello Community,
hopefully you can Help me

I did a clean Windows 10 installation today, after installing all drivers from my mainboard cd, everything was fine.
Then i updated the Drivers with the MSI-Live-Update-Tool and restarted the pc.
This is where i got the BSOD which said "Bad-Pool-Header".
I had to reset the PC 3 times, then i was able to get back into windows.

I think it is the "realtek HD audio driver" causing the problem but i am not good in PC-Analystics so i hope to get some help and possibly the new driver link because for the realtek driver i was not able to find a newer version.

General PC-Specs:
Computer Type PC/Desktop
OS Win 10 Pro X64
CPU Intel I7 4790K not overclocked
Motherboard MSI Z97 GD65 Gaming
Memory 32GB
Graphics Card Nvidia Geforce GTX 1070 Gaming

Thanks in advance
Dragonfruit/Sebastian

axe0 · 14 Sep 2016

Hi Sebastian,

Welcome to the 10forums :)

It is not your audio driver causing the crashes, but the MSI software.
My recommendation is to uninstall all MSI programs and install all the drivers from the MSI support page instead.

Code:

4: kd> lmvm amifldrv64
Browse full module list
start             end                 module name
fffff800`fe700000 fffff800`fe705000   amifldrv64 T (no symbols)           
    Loaded symbol image file: amifldrv64.sys
    Image path: \??\C:\MSI\Smart Utilities\amifldrv64.sys
    Image name: amifldrv64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Oct 07 18:50:32 2009 (4ACCC6D8)
    CheckSum:         0001259F
    ImageSize:        00005000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Dragonfruit · 14 Sep 2016

Thanks i will try this when i return home this afternoon.
The problem / the BSOD occurs everytime i try to install a new audio driver version thats why i thought it might be that.
I'll start by removing the smart utilities and then trying to install the audio driver.

Dragonfruit · 15 Sep 2016

Thanks was able to update and install new drivers flawless after uninstalling "MSI Smart Utilities"

axe0 · 15 Sep 2016