BSOD immediately after sleep/hibernate

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  1.    14 Sep 2016 #11

    Further to the above I can confirm that Linux reports the Speed as 1333Mhz and the Configured Clock Speed as 1866Mhz. This was from the output of dmidecode --type 17.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,872
    Windows 10 Pro
       14 Sep 2016 #12

    The software that shows these kind of information the most accurate is the BIOS.
      My ComputersSystem Spec

  3.    14 Sep 2016 #13

    Yes I agree and mine is set to Auto/1866. So where does that leave us regarding the BSOD? Is there nothing else in the logs that needs investigating?
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,872
    Windows 10 Pro
       14 Sep 2016 #14

    Provided that a hibernate issue knows multiple causes with each error we'll need to narrow it down.
    Please follow below instructions and post back the results where requested.

    BSOD immediately after sleep/hibernate Diagnostics Test BSOD immediately after sleep/hibernate

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Windows 7 Help Forums

    BSOD immediately after sleep/hibernate Diagnostic Test BSOD immediately after sleep/hibernate

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  5.    15 Sep 2016 #15

    Results from HDTune have highlighted possible problems. I have two disks, 320Gb with the Windows installation and a 2000Gb disk with alot of software and data installed including partitions for Linux.
    A Health check on the Windows disk after a clear run on the error check showed errors.
    Dropbox - Screenshot 2016-09-14 22.07.49.png
    Dropbox - Screenshot 2016-09-14 22.08.16.png
    Dropbox - Screenshot 2016-09-14 22.12.34.png

    Are they significant? When I get a chance I will open up the PC and reset the cable to the hard disk and if I find I have another one I will replace it and rerun the test.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,872
    Windows 10 Pro
       15 Sep 2016 #16

    The Interface CRC count is significant high, a possible indication of a communication error. I would suggest that if you reseat the cable to use another connection on the motherboard. It may increase the interface CRC count value a little, but that is normal, if it however increases after some time then you may need to use another cable.

    The reallocated sector count is the amount of sector reallocations, not too critical so long as there won't get more sectors bad than the hard drive can handle.
      My ComputersSystem Spec

  7.    21 Sep 2016 #17

    I have swapped the SATA cable for another, moved the drive onto another port and rerun the HDTune tests. Given that it now shows no further errors I will wait and see if we still are getting any BSOD after hibernating.
      My ComputerSystem Spec

  8.    02 Jan 2017 #18

    Had another BSOD immediately after returning from hibernate. I checked the disk again but saw no further errors so I can rule out the disk this time hopefully or maybe not.

    I have attached the dm logs.

      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,872
    Windows 10 Pro
       02 Jan 2017 #19

    Create a new thread for the issue, the current thread is months old with a huge delay between your last reply.
      My ComputersSystem Spec

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