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  1. Joined : Sep 2016
    Posts : 22
    Win 10 Pro
       13 Sep 2016 #21

    With your previous instructions to collect data I would end up on windows 7 forums. I changed to win ten forums and logged in. Then when I click Set Info nothing happens.

    Here is the latest dump file of this mornings crash, after updating the Broadcom driver

    Please advise.

    axe0 said: View Post
    No problem, but to clarify the tool is written for Windows 7 Help Forums . This means that you need to fill in the system specs manually, because the Windows 10 Forums is a different site.

    So, what to do is the following:

    1. Copy the information the tool provides
    2. Go to this page, it leads to the page where you can edit your system specs, and paste the information, then at the bottom click 'Save changes'.


    I will update my template and post so it'll be more clear how to fill in the system specs



    We'd love to help, but we'll need more information provided to provide any suggestion that would be at least close to useful.
    I would suggest that you whenever you post about new BSODs, use the DM Log Collector again and upload a new zip file. The DM Log Collector collects all information we need so we can analyze the data and provide proper help
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Sep 2016 #22

    Then I tried with HP Support Assistant which reports all drivers are up to date.
    Eventually I went to device manager and managed to update the Broadcom driver from there.
    Please do not use any program, even if it is from the manufacturerYou're lucky with device manager

    Please answer my question so I can provide better support for you, currently I cannot check myself because I have no idea what laptop model you have.
    What is the support page?
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 22
    Win 10 Pro
       13 Sep 2016 #23

    Please find the latest dump including the last crash of 10 mins ago. Plus a screen capture of the laptop model and specs, and a picture of the BSOD message.

    axe0 said: View Post
    Please do not use any program, even if it is from the manufacturerYou're lucky with device manager

    Please answer my question so I can provide better support for you, currently I cannot check myself because I have no idea what laptop model you have.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       14 Sep 2016 #24
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 22
    Win 10 Pro
       14 Sep 2016 #25

    Hello,

    Yes that is it.

      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       14 Sep 2016 #26

    I'm wondering where HP assistant gets the driver from.

    Please try to install the Broadcom wireless LAN driver from HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    directly.
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       14 Sep 2016 #27

    According to the specs, this machine has a half card BT / 802.11

    Wireless Connectivity: 802.11a/b/g/n/ac (2x2) and Bluetooth 4.0 combo (Miracast compatible)
    HP ENVY TouchSmart 17-j190nz Notebook PC Product Specifications

    I think you want this driver

    NOT this driver:

    Maybe you need both - not sure, but I think the Dual band driver is for a machine with different HW

    Side question - how does the machine behave WITHOUT the torrex UWP app?
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 22
    Win 10 Pro
       14 Sep 2016 #28

    Sorry for the delay in responding but when I tried updating the Broadcom driver it said the installed driver is a newer version. I forced the installation from my laptop specific HP drivers site and lost all wifi connections. After trying to install, reinstall and creating new connections etc.. (3 hours of work) I connected the laptop to an Ethernet cable to get the internet back. So my laptop became a desktop.

    I went to the HP site and re-installed ALL the drivers and got wifi connection back. I attach here the Dump file as of a minute ago.

    In answer to your question the laptop performs well and is stable without Torrex. But then I went down the support road with Torrex with no resolution. I came to you eventually because last Friday I bought another laptop (Lenovo 13") with win 10 and Torrex runs smoothly with no BSOD.

    So the problem must be with the drivers of the HP with Win 10.




    Slartybart said: View Post
    According to the specs, this machine has a half card BT / 802.11

    Wireless Connectivity: 802.11a/b/g/n/ac (2x2) and Bluetooth 4.0 combo (Miracast compatible)
    HP ENVY TouchSmart 17-j190nz Notebook PC Product Specifications

    I think you want this driver

    NOT this driver:

    Side question - how does the machine behave WITHOUT the torrex UWP app?
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       14 Sep 2016 #29

    @Slartybart, you're a little fast than me on the question if the system runs fine without Torrex

    @zaki494, if the drivers are the cause, normally speaking you would experience the same problem when trying other things like playing/downloading a game with steam or browsing the net too.
    More likely would this be a setting issue or compatibility issue
      My System SpecsSystem Spec


  10. Joined : Sep 2016
    Posts : 22
    Win 10 Pro
       14 Sep 2016 #30

    After sending the last message I launched Torrex after reinstalling all the drivers, got BSOD 2mins later. I will now try Torrex with an Ethernet connection.

    So far I only get BSOD with Torrex and only on this laptop. Look at the latest dump file.

    axe0 said: View Post
    @Slartybart, you're a little fast than me on the question if the system runs fine without Torrex

    @zaki494, if the drivers are the cause, normally speaking you would experience the same problem when trying other things like playing/downloading a game with steam or browsing the net too.
    More likely would this be a setting issue or compatibility issue
      My System SpecsSystem Spec


 
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