Check HP for network driver updates
Code:2: kd> lmvm bcmwl63a Browse full module list start end module name fffff803`68fa0000 fffff803`69a5c000 bcmwl63a T (no symbols) Loaded symbol image file: bcmwl63a.sys Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys Image name: bcmwl63a.sys Browse all global symbols functions data Timestamp: Tue Jul 07 03:14:09 2015 (559B27E1) CheckSum: 00AC646A ImageSize: 00ABC000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Reinstall the drivers to ensure the current drivers aren't corrupted or something
What is the support page? The current provided information is not enough for me to find a specific support page.
Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
Last edited by axe0; 13 Sep 2016 at 11:38. Reason: posting updated system specs template
I failed with your tutorial. Then I tried with HP Support Assistant which reports all drivers are up to date. Then I tried with Windows update which also said everything is up to date. Eventually I went to device manager and managed to update the Broadcom driver from there. I am attaching a dump file for you to tell me if my Broadcom is up to date.
Meanwhile I will launch torrex (which always give me a BSOD) to see how it works
No problem, but to clarify the tool is written for Windows 7 Help Forums . This means that you need to fill in the system specs manually, because the Windows 10 Forums is a different site.Sorry you lost me there. I pressed set info but nothing happened.
I failed with your tutorial.
So, what to do is the following:
- Copy the information the tool provides
- Go to this page, it leads to the page where you can edit your system specs, and paste the information, then at the bottom click 'Save changes'.
I will update my template and post so it'll be more clear how to fill in the system specs
We'd love to help, but we'll need more information provided to provide any suggestion that would be at least close to useful.Unfortunately updating the Broadcom driver made no difference. I got 2 BSODs this morning before shutting down the laptop in disgust.
Any help would be appreciated
I would suggest that you whenever you post about new BSODs, use the DM Log Collector again and upload a new zip file. The DM Log Collector collects all information we need so we can analyze the data and provide proper help