Windows 10: BSOD with Torrex on one laptop but not another. Both running win 10

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  1.    12 Sep 2016 #11

    Sorry here it is

    axe0 said: View Post
    Please run the DM Log Collector again and upload a new zip file, the current attached zip is empty.
      My ComputerSystem Spec


  2. Posts : 11,547
    Windows 10 Pro
       12 Sep 2016 #12

    Check HP for network driver updates
    Code:
    2: kd> lmvm bcmwl63a
    Browse full module list
    start             end                 module name
    fffff803`68fa0000 fffff803`69a5c000   bcmwl63a T (no symbols)           
        Loaded symbol image file: bcmwl63a.sys
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jul 07 03:14:09 2015 (559B27E1)
        CheckSum:         00AC646A
        ImageSize:        00ABC000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    12 Sep 2016 #13

    HP website drivers specific to my laptop says I have the latest drivers


    axe0 said: View Post
    Check HP for network driver updates
    Code:
    2: kd> lmvm bcmwl63a
    Browse full module list
    start             end                 module name
    fffff803`68fa0000 fffff803`69a5c000   bcmwl63a T (no symbols)           
        Loaded symbol image file: bcmwl63a.sys
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jul 07 03:14:09 2015 (559B27E1)
        CheckSum:         00AC646A
        ImageSize:        00ABC000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec


  4. Posts : 11,547
    Windows 10 Pro
       12 Sep 2016 #14

    Reinstall the drivers to ensure the current drivers aren't corrupted or something
      My ComputersSystem Spec

  5.    12 Sep 2016 #15

    tried but it says my drivers are uptodate.
    axe0 said: View Post
    Reinstall the drivers to ensure the current drivers aren't corrupted or something
      My ComputerSystem Spec


  6. Posts : 11,547
    Windows 10 Pro
       12 Sep 2016 #16

    What is the support page? The current provided information is not enough for me to find a specific support page.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    Last edited by axe0; 13 Sep 2016 at 11:38. Reason: posting updated system specs template
      My ComputersSystem Spec

  7.    12 Sep 2016 #17

    Sorry you lost me there. I pressed set info but nothing happened.

    axe0 said: View Post
    What is the support page? The current provided information is not enough for me to find a specific support page.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputerSystem Spec

  8.    12 Sep 2016 #18

    I failed with your tutorial. Then I tried with HP Support Assistant which reports all drivers are up to date. Then I tried with Windows update which also said everything is up to date. Eventually I went to device manager and managed to update the Broadcom driver from there. I am attaching a dump file for you to tell me if my Broadcom is up to date.

    Meanwhile I will launch torrex (which always give me a BSOD) to see how it works

    zaki494 said: View Post
    Sorry you lost me there. I pressed set info but nothing happened.
      My ComputerSystem Spec

  9.    13 Sep 2016 #19

    Unfortunately updating the Broadcom driver made no difference. I got 2 BSODs this morning before shutting down the laptop in disgust.

    Any help would be appreciated

    zaki494 said: View Post
    I failed with your tutorial. Then I tried with HP Support Assistant which reports all drivers are up to date. Then I tried with Windows update which also said everything is up to date. Eventually I went to device manager and managed to update the Broadcom driver from there. I am attaching a dump file for you to tell me if my Broadcom is up to date.

    Meanwhile I will launch torrex (which always give me a BSOD) to see how it works
      My ComputerSystem Spec


  10. Posts : 11,547
    Windows 10 Pro
       13 Sep 2016 #20

    Sorry you lost me there. I pressed set info but nothing happened.
    I failed with your tutorial.
    No problem, but to clarify the tool is written for Windows 7 Help Forums . This means that you need to fill in the system specs manually, because the Windows 10 Forums is a different site.

    So, what to do is the following:

    1. Copy the information the tool provides
    2. Go to this page, it leads to the page where you can edit your system specs, and paste the information, then at the bottom click 'Save changes'.


    I will update my template and post so it'll be more clear how to fill in the system specs


    Unfortunately updating the Broadcom driver made no difference. I got 2 BSODs this morning before shutting down the laptop in disgust.

    Any help would be appreciated
    We'd love to help, but we'll need more information provided to provide any suggestion that would be at least close to useful.
    I would suggest that you whenever you post about new BSODs, use the DM Log Collector again and upload a new zip file. The DM Log Collector collects all information we need so we can analyze the data and provide proper help
      My ComputersSystem Spec


 
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