1.    10 Sep 2016 #1


    Hello o/

    Two days ago I had my first BSOD with this new computer. I attempted to restore from a point in the middle of last month. The restore failed, apparently interfered with by Avast.

    I ran WhoCrashed today which traces the first BSOD to nvhda64v.sys as SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M. Earlier in the week I had had a problem with GeForce Experience hanging while installing drivers (I'm not sure it's connected.) WhoCrashed suggested it was the HDMI Audio driver.

    I Had a series of BSODs all labelled as WHEA_UNCORRECTABLE_ERROR After the first of today I did a fresh install of the NVIDIA drivers via GeForce Experience in the hopes that might deal with the issue.

    BSODs did continue to drop, unfortunately, though now WhoCrashed traces them all to hal.dll

    It bears mentioning that all the BSODs occurred while I was playing World of Tanks, though the last one occurred immediately after logging out of the game, I saw the desktop before the Blue Screen screeched at me.

    I've no idea where to proceed from at this point.

    Edit: A bad sentence for some clarity
    Last edited by Zheketri; 10 Sep 2016 at 23:54.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       11 Sep 2016 #2

    Please check ASUS for BIOS updates.
      My ComputersSystem Spec

  3.    11 Sep 2016 #3

    axe0 said: View Post
    Please check ASUS for BIOS updates.
    Thanks for the reply.
    I've located a rather long series of updates for my motherboard's BIOS, after looking around I should look to use the newest of these?
    I ask only because I'm a little twitchy when messing with the BIOS.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       12 Sep 2016 #4


      My ComputersSystem Spec

  5.    13 Sep 2016 #5

    Alright I find myself completely unable to access the BIOS at all.

    My MotherBoard should support UEFI, but it's not there. Advanced Options from Advanced Startup shows no UEFI button and System info Shows it's in Legacy BIOS mode, which is apparently strange for this Board.

    The upshot is that after Shift Shutdown I can't get F2, Del or anything else to work, the computer runs and the monitor simply remains in inactive state, a blank screen as if nothing is being sent to it. I've turned off Fast Startup in Power Options and that didn't help either.

    I've burned most of the day trying to do this and looking for solutions online but nothing seems to work. On the upside I can't turn my computer into a brick because it won't let me in.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       13 Sep 2016 #6

    Could you try to reset the BIOS settings?
      My ComputersSystem Spec

  7.    15 Sep 2016 #7

    Alright, then.
    I'm sorry for the late return to the thread, But I've been kept busy.
    I have managed to figure out why I couldn't see the BIOS screen and, of course, it leaves me feeling stupid. When I was initially setting up my system I had trouble getting the monitor to be recognized and at one point had both VGA and the HDMI cables connected to the GPU. I never unplugged the extraneous VGA cable. I came across mention of this as something that would confuse the utility as I searched the net and boum all of a sudden I can see the ASUS' UEFI tool.
    So now I've got the BIOS updated from 0901 to 2001.
    I'll try and see if I can set off a blue screen (since this BSOD seems partial to World of Tanks) and determine if the original problem persists.
      My ComputerSystem Spec

  8.    15 Sep 2016 #8

    Well, that didn't take long.
    Same crash error.
    I'll post another log in case it's helpful.

    Attachment 101607
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       16 Sep 2016 #9

    Whea_uncorrectable_error STOP 0x124 Troubleshooting Whea_uncorrectable_error
    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test

    Whea_uncorrectable_error ONE Whea_uncorrectable_error

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    Whea_uncorrectable_error TWO Whea_uncorrectable_error

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it please.

    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.

    Whea_uncorrectable_error THREE Whea_uncorrectable_error

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk using option TWO
    with parameter /r
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Whea_uncorrectable_error FOUR Whea_uncorrectable_error

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My ComputersSystem Spec


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