Random BSODs on Dell XPS 13 9350 (ntoskrnl, ntkrnlmp, ndis)

  1.    10 Sep 2016 #1

    Random BSODs on Dell XPS 13 9350 (ntoskrnl, ntkrnlmp, ndis)

    Hello All,

    My XPS 13 9350 has been BSODing again after a few months of relative stability.

    I've ran memtest86, 20 runs without errors, chkdsk, sfc/scannow, and DISM scanhealth all returning without errors or integrity violations. I've also used Whocrashed to analyze the dump files, but it cannot tell me which drivers are bad or have gone wrong.The only common factor is that the errors are consistently associated to ntoskrnl.sys and ndis.sys (also ntkrnlmp sometime before).

    Also to note, the most recent dump was a driver verifier BSOD if that helps.

    I have attached the dump files to the thread, and would appreciate your assistance again.

    Thank you!
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,858
    Windows 10 Pro
       10 Sep 2016 #2

    Hi ColonelPanic,

    What makes you think the last crash is a driver verifier crash?

    Please check Dell for driver updates or reinstall drivers, for everything.

    I've never seen certain Windows drivers occuring in crashes, except the TP version. Including the various crashes with the Windows drivers would suggest a usual cause of hardware if driver updating/reinstallation doesn't help. In the case of hardware we could try some tests, but ultimately it won't be easy to troubleshoot hardware from laptops because the hardware isn't easy replaceable.
      My ComputersSystem Spec

  3.    10 Sep 2016 #3

    Hi axe0,

    What I meant was the most recent BSOD occurred while I had driver verifier enabled, and was using it until it crashed (I've sinced turned off driver verifier). I've already installed the most up to date drivers from the Dell website, including the most current BIOS and am not sure what else I can do. Are there any other tests aside from memtest86 that I can try?

    Thank you!
      My ComputerSystem Spec


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