Windows 10: Crash/BSOD while idle downloading

  1.    09 Sep 2016 #1

    Crash/BSOD while idle downloading

    So last night I had an issue with a corrupt file somewhere in my windows store. I was not able to view a file. I ran sfc and it found corruption but could not repair it. I ran Dism and it could not repair it. I ended up doing an iso repair. After the repair I started a download on the windows store and went to bed. This morning I find my pc on the log in screen and chrome saying it closed unexpectedly. I check the error logs and see errors and warnings from when I was asleep. I leave my computer on without the download and take my kids to school this morning. When I return home my pc has crashed again.
      My ComputerSystem Spec

  2. Posts : 13,423
    Windows 10 Pro
       10 Sep 2016 #2

    Please remove Gigabyte & MSI software, both are known for causing BSODs.

    Please make sure your Razer devices are using up to date drivers.
    Please use Samsung Magician to check your SSD for firmware updates.
    Please check MSI for BIOS updates.

    Crash/BSOD while idle downloading Diagnostic Test Crash/BSOD while idle downloading

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  3.    10 Sep 2016 #3

    I removed the gigibyte software and the msi software. My razer drivers are up to date now. The samsung ssd is actually empty and removed now. Completed a BIOS update. Still had issues and narrowed it down to 2 things. Windows store or Killer networks. I ran sfc again and it came back clean. So I removed the killer networks drivers completely and reinstalled them. Now I am having no issues. Thank you.
      My ComputerSystem Spec


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