1.    08 Sep 2016 #1
    Join Date : Sep 2016
    Posts : 3
    windows 10

    Surface book BSOD, Kernel security check failure, NOT_LESS_OR_EQUAL


    Hello,

    I have bought my new surface book about 1 month ago. It is the one without the NVIDIA graphics card. I recently started to have BSOD problems. Sometimes without notice the blue screen comes up and the first couple times, it was the IRQL_NOT_LESS_OR_EQUAL problems. Then now it is the Kernel security check failure problems. I encounter the BSOD about once per day on average. The computer restarts without any problem, but I am worried that it will eventually kill my laptop. Please lend me any assistance possible.

    The DM collector file is attached.

    Thank you very much

      My ComputerSystem Spec
  2.    09 Sep 2016 #2
    Join Date : Sep 2015
    Hellsinki
    Posts : 382
    Windows 10 Home

    Hello tg88 and welcome to 10 Forums!

    Two of the BSODs complain about klif.sys that is the driver for Kaspersky Anti-Virus, please perform a clean installation of it. You can use this tool by Kaspersky to make a full removal:

    https://www.kaspersky.com/downloads/...al-tool?form=1

    If you need help with anything, don't hesitate to ask!

    Cheers, Boris
      My ComputerSystem Spec
  3.    13 Sep 2016 #3
    Join Date : Sep 2016
    Posts : 3
    windows 10
    Thread Starter

    Hello,

    Thank you for the reply. I will try this and get back to you on how it works out.
      My ComputerSystem Spec
  4.    13 Sep 2016 #4
    Join Date : Sep 2016
    Posts : 3
    windows 10
    Thread Starter

    Hello,

    I downloaded the tool. It only scanned for 30 seconds and did not find anything. I was confused because that was a virus removal tool. How do I make a clean installation of the klif.sys you mentioned?

    Thanks
      My ComputerSystem Spec
  5.    14 Sep 2016 #5
    Join Date : Sep 2015
    Hellsinki
    Posts : 382
    Windows 10 Home

    Quote Originally Posted by tg88 View Post
    Hello,

    I downloaded the tool. It only scanned for 30 seconds and did not find anything. I was confused because that was a virus removal tool. How do I make a clean installation of the klif.sys you mentioned?

    Thanks
    Hmm, odd it should have told you something.

    I guess you can now just install the latest version of Kaspersky AV from here:

    https://www.kaspersky.com/antivirus

    If you have any more questions, don't hesitate to ask!

    Cheers, Boris
      My ComputerSystem Spec
  6.    14 Sep 2016 #6
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    Hi tg88,

    You might want to try the product uninstall
    Removal tool

    Ensure that you do the following before using the uninstall tool, else you will get problems with the uninstall process.
    • Disable self protection (from the GUI)
    • Exit realtime protection (from the system tray icon)

    @BorisTheAnimal, you may want to use this post for a list of uninstallation tools for AV's
      My ComputersSystem Spec

 


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