Windows 10: BSOD occurs randomly

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  1.    08 Sep 2016 #1

    BSOD occurs randomly


    Hi,

    I have BSODs occuring randomly, sometimes 2-3 times a day, sometimes nothing for a week.
    The BSOD says MACHINE_CHECK_ERROR.

    I updated all the drivers to no avail.
      My ComputerSystem Spec


  2. Posts : 11,542
    Windows 10 Pro
       09 Sep 2016 #2

    Hi Szidor,

    Welcome to the 10forums

    I'll post my 0x124 crash troubleshooting template, because a 0x124 crash is the new variant of a 0x9C crash.




    BSOD occurs randomly STOP 0x124 Troubleshooting BSOD occurs randomly
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD occurs randomly ONE BSOD occurs randomly
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    BSOD occurs randomly TWO BSOD occurs randomly
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    BSOD occurs randomly THREE BSOD occurs randomly
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk using option TWO
    with parameter /r
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    BSOD occurs randomly FOUR BSOD occurs randomly
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My ComputersSystem Spec

  3.    16 Sep 2016 #3

    Hi,

    Thanks for the answer, I attached the screenshots.

    CPU test went smoothly, no errors, quickly achieved, then stable ~80C temperature.
    GPU test also went smoothly, quickly achieved, then stable ~95C temperature.
    Both of these tests produced audible cooling noise which I didn't experience when the BSODs happened.
    The laptop wouldn't boot from the USB stick no matter what, so I executed the BIOS built-in memory test's most extensive variant, it found no errors.
    chkdsk also produced no errors. (I omitted the /r option since this is a brand new SSD.)

    Thx,
    Szidor
      My ComputerSystem Spec


  4. Posts : 11,542
    Windows 10 Pro
       16 Sep 2016 #4

    Please upload the chkds log, follow the tutorial (link provided in the instructions) for how you can find & upload it

    95C for the GPU is very hot, but it is kind off something that can be expected with a laptop. Does the GPU reach this temperature under load that is not from a stress test (i.e. gaming)?


    The laptop wouldn't boot from the USB stick no matter what, so I executed the BIOS built-in memory test's most extensive variant, it found no errors.
    Please disable fast startup and check the BIOS for an option that says something like 'UEFI mode' or similar, this option needs to be changed to something similar to 'legacy mode'.
    Then you should be able to boot
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
      My ComputersSystem Spec

  5.    16 Sep 2016 #5

    Thanks...
    I'm not doing anything GPU-intensive at all. But the fact that it reached 95C in a minute than came to a screeching halt there makes me beleive it is normal.
    I will do the rest soon...

    Oh, one more thing:
    Always before the BSOD, there is a 15-30 sec total freeze (no mouse pointer movement, not even changing the numlock LED with the numlock button).
      My ComputerSystem Spec


  6. Posts : 11,542
    Windows 10 Pro
       16 Sep 2016 #6

    If I would run Furmark on my laptop, which hasn't been cleaned in a long time, I would get the same result (including lags due to having a bad iGPU) as you but that doesn't mean much in it's situation

    How old is your computer?
      My ComputersSystem Spec

  7.    16 Sep 2016 #7

    We bought it a few months ago brand new.
      My ComputerSystem Spec


  8. Posts : 11,542
    Windows 10 Pro
       16 Sep 2016 #8

    Alright,

    Although not all pics have been provided as requested, it is currently fairly easy as to what happens next.

    If the memory test doesn't show any errors then I'll suggest to run driver verifier.
    If driver verifier catches a lot of drivers, but the caught drivers keep being different then you'll need to return the laptop as it is an indication to a hardware problem that cannot be identified by the performed tests.

    If driver verifier doesn't catch drivers, then I'll need detailed description about the situation of the crashes (what happened and what were you doing) as the current description in the first post isn't enough for me to properly provide suggestions.

    With a detailed description I mean for example, 'I was playing The Witcher 3 through Steam while Office 365, Google Chrome and Firefox were open. I switched from program with alt+tab to open MusicBee for music. After trying to switch back to The Witcher 3 there was a small lagging where afterwards the screen stayed black for ~30 seconds and the system didn't respond to anything. After a few seconds a 0x116 occured stating that a video TDR failure had occured. While rebooting the screen stayed black after the circling dots of Windows was done, after waiting ~15 minutes I was able to login again.'
      My ComputersSystem Spec

  9.    16 Sep 2016 #9

    Could you please point me to the driver verifier?
      My ComputerSystem Spec


  10. Posts : 11,542
    Windows 10 Pro
       16 Sep 2016 #10

    Not yet, first MemTest86+
      My ComputersSystem Spec


 
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