PC restarts when playing or just surfing


  1. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
       New #1

    PC restarts when playing or just surfing


    Hi,

    I have experienced some problems with my PC after the Windows 10 Anniversary Update. When playing Dota 2 or GTA 5 or just surfing the net, it automatically restarts.

    I have installed all the latest drivers and still got restarts once or twice a day. Today, I was surfing the net like Facebook, Emails and Youtube and after 4 hours, it restarted automatically.

    I don't have temperature issues and my PSU is not defective. Please help and advise. Thank you.

    ***

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 4
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2016-09-05T08:58:59.392190700Z
    EventRecordID 11446
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer Clavano
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
      My Computer
    Quote Quote

  3. BorisTheAnimal
    Posts : 382
    Windows 10 Home
       New #2

    Hello rubenclavs.

    Could you please follow this guide:

    BSOD - Posting Instructions

    We can't really help you with the information you have posted, it's good but it's not enough!

    Cheers, Boris :)
      My Computer
    Quote Quote

  4. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
    Thread Starter
       New #3

    I have surfed the web for 2 hours then played GTA 5 for 10 minutes and it restarted again.

    ***

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 4
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2016-09-05T11:59:25.260274300Z
    EventRecordID 11500
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer Clavano
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
      My Computer
    Quote Quote

  6. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
    Thread Starter
       New #4

    BorisTheAnimal said:
    Hello rubenclavs.

    Could you please follow this guide:

    BSOD - Posting Instructions

    We can't really help you with the information you have posted, it's good but it's not enough!

    Cheers, Boris :)
    Hi Boris,

    Thank you for the response. Here it is.

    Attachment 99945
      My Computer
    Quote Quote

  7. BorisTheAnimal
    Posts : 382
    Windows 10 Home
       New #5

    rubenclavs said:
    Hi Boris,

    Thank you for the response. Here it is.

    Attachment 99945
    Thank you but there are some files missing from the zip.

    If you could please do this:


    1. Open a new Windows Explorer window(windows key+e)
    2. Type this string into the address field and hit enter: "%systemroot%/minidump"(without quotes)
    3. If you find any files there please upload them here.
    4. If Windows says that the folder doesn't exist or if there are no files please tell us that.


    Cheers, Boris :)
      My Computer
    Quote Quote

  8. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
    Thread Starter
       New #6

    BorisTheAnimal said:
    Thank you but there are some files missing from the zip.

    If you could please do this:


    1. Open a new Windows Explorer window(windows key+e)
    2. Type this string into the address field and hit enter: "%systemroot%/minidump"(without quotes)
    3. If you find any files there please upload them here.
    4. If Windows says that the folder doesn't exist or if there are no files please tell us that.


    Cheers, Boris :)
    Hi Boris,

    I have tried the steps and folder doesn't exist or no file.

    Thanks
      My Computer
    Quote Quote

  9. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
    Thread Starter
       New #7

    Again, I played GTA 5 (with an AMD Catalyst drivers 15.11) for about 2 hours then I started to notice in the game menu that it has some stutters then it restarted again with this error.

    I haven't had any issues with all of my games before the anniversary update.

    ***

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 4
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2016-09-07T18:13:51.197589700Z
    EventRecordID 12175
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer Clavano
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
      My Computer
    Quote Quote

  10. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
    Thread Starter
       New #8

    @BorisTheAnimal

    Again, I have installed the latest driver from AMD 16.9.1 and played GTA 5 and it restarted after 30 minutes of game play. Please help.

    Attachment 100915

    Attachment 100916
      My Computer
    Quote Quote

  12. BorisTheAnimal
    Posts : 382
    Windows 10 Home
       New #9

    Hello, sorry for not being that active here.

    Well it's going to be a problem getting to the bottom of this without any dump files, and I would like for you to check this tutorial to unsure that your Windows 10 is correctly configured when BSODs happen:

    https://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html


    PS. the temperatures looked all good.

    Cheers, Boris :)
      My Computer
    Quote Quote

  13. rubenclavs
    Posts : 8
    Windos 10 Pro 64 bit
    Thread Starter
       New #10

    BorisTheAnimal said:
    Hello, sorry for not being that active here.

    Well it's going to be a problem getting to the bottom of this without any dump files, and I would like for you to check this tutorial to unsure that your Windows 10 is correctly configured when BSODs happen:

    https://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html


    PS. the temperatures looked all good.

    Cheers, Boris :)
    Hi Boris,

    I have my setting generate a dump file ever since I had my pc.

    I was wondering if this is a PSU related issue since I dont have any BSOD ever since I had restarts in my pc. My PSU is corsair VS650.
      My Computer
    Quote Quote

 

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