Windows 10: Random BSOD - Windows 10


  1. Posts : 6
    WIndows 10, 7 & Vista
       04 Sep 2016 #1

    Random BSOD - Windows 10


    Since upgrading from Windows 8.1 to Windows 10 (in place upgrade) I have suffered from random BSOD shut-downs. The error messages refer to Memory Management. I have conducted exhaustive checks of the 4GB of RAM on my computer (Dell-Studio) and each time the RAM has passed the check using both the MemTest86 app and the Window Memory Diagnostic Test. I then did a sfc /scannow check and there were a few issues and so I did a repair install of Windows 10. However, this has not fixed the problem. There appears to be no pattern to the causes of the BSOD - I can be in Word or watching a video on YouTube. I have attached the zip file generated by your downloaded app. I have also attached an image of the results of running Speccy which shows that component temperatures appear to be normal.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 2,067
    64bit Win 10 Pro ver 1607 Build 14393.969
       19 Sep 2016 #2

    The following error was detected in the analysis:

    ADDITIONAL_DEBUG_TEXT: Memory Manager detected corruption of a pagefile page while performing an in-page operation.
    The data read from storage does not match the original data written.
    This indicates the data was corrupted by the storage stack, or device hardware.


    Please run a hard disk check to see if you can detect any errors on the HDD. Try the Seagate tools for a full diagnosis if you do not have any other software.
      My ComputerSystem Spec


  3. Posts : 6
    WIndows 10, 7 & Vista
       20 Sep 2016 #3

    Many thanks for responding. I have run all the hard disk checks recommended by your link. The results are as follows:
    Option 1 (Drive Status) "All drives are working properly"
    Option 2 (Error Checking) "Windows successfully scanned the drive. No errors were found.
    Option 3 (chkdsk) No problems found
    Option 4 (Powershell - Repair-Volume -DriveLetter C) "NoErrorsFound"

    I then did a Long Generic test using SeaTools and the message was "Pass". Hence my Windows 10 OS drive (C) appears to be sound. Any further advice please?
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 2,067
    64bit Win 10 Pro ver 1607 Build 14393.969
       20 Sep 2016 #4

    Well something appears to be corrupting your pagefile. As the system is quite old I would next try to update the BIOS and any motherboard drivers as much as possible. Try the following link: http://www.dell.com/support/home/uk/...rivers?os=w764
      My ComputerSystem Spec


  5. Posts : 6
    WIndows 10, 7 & Vista
       20 Sep 2016 #5

    I managed to upgrade the BIOS of my Dell Studio 540 (quite an old computer). However, the Dell support web site did not contain any drivers for a Windows 10 system as they say the drivers that are available have not been tested on the Studio 540 and Windows 10 systems. Since posting the support query I have not had another BSOD but that is not surprising as it only happened occasionally at about monthly intervals.
    Last edited by kaysee; 20 Sep 2016 at 10:41.
      My ComputerSystem Spec


 

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