Windows 10: BSOD watching video Solved

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  1. Posts : 5,081
    Windows 10 Pro X64 15063.138
       13 Sep 2016 #21

    It's not AsdIO.sys , it's AsIO.sys and is located in C:\Windows\SysWow64\drivers\AsIO.sys.

    Try running services.msc from a Run box. See if it shows there. If yes, stop and disable it.
      My ComputersSystem Spec

  2.    13 Sep 2016 #22

    Attachment 101296
    Ok I found the file in C:\Windows\SysWOW64\drivers
    but I do not see it running in services.msc
    I only see two ASUS services running
    ASUS Com Service
    and
    ASUS System Control Service
    I should disable one of these? Both??

    Thanks
    Sam

    also see nothing installed by ASUS in programs menu to uninstall.....
      My ComputerSystem Spec

  3.    14 Sep 2016 #23

    I tried to delete AsIO.sys and it says its in use, but I do not see it listed in either services.msc or task manager services. I tried stopping both ASUS services and retried to delete it, but it says its still in use....
    Attachment 101338
      My ComputerSystem Spec

  4.    15 Sep 2016 #24

    Can anyone tell me how to disable/delete AsIo.sys when I cannot see it anywhere in services.msc and deleting it form folder doesn't work (says it's in use by another program) and I have no ASUS programs installed....

    Here's the latest crash report....
      My ComputerSystem Spec


  5. Posts : 12,062
    Windows 10 Pro
       15 Sep 2016 #25

    Hi samhfoley,

    Please boot in safe mode and create a restore point, then go to the location of the asio.sys in Windows Explorer and move the file to another partition.


    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.
      My ComputersSystem Spec

  6.    15 Sep 2016 #26

    axe0 said: View Post
    Hi samhfoley,

    Please boot in safe mode and create a restore point, then go to the location of the asio.sys in Windows Explorer and move the file to another partition.


    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.
    I moved the asio.sys file to my RAID storage drive, turned it off and rebooted normally. Here are the requested scans from CPUID.


      My ComputerSystem Spec


  7. Posts : 12,062
    Windows 10 Pro
       15 Sep 2016 #27

    Your memory is running higher than your CPU supports, your motherboard also sees it as overclocking.

    What are the memory frequency, timing and voltage according to the BIOS?
      My ComputersSystem Spec

  8.    15 Sep 2016 #28

    axe0 said: View Post
    Your memory is running higher than your CPU supports, your motherboard also sees it as overclocking.

    What are the memory frequency, timing and voltage according to the BIOS?
    X.M.P. profile #2
    DDR-3000 15-17-17-36-1.35V

    I removed X.M.P from BIOS and just went back to manual setting
    Attachment 101594Attachment 101595Attachment 101596
      My ComputerSystem Spec


  9. Posts : 5,081
    Windows 10 Pro X64 15063.138
       15 Sep 2016 #29

    @axe0, what did you look at to determine this:

    Your memory is running higher than your CPU supports, your motherboard also sees it as overclocking
      My ComputersSystem Spec


  10. Posts : 12,062
    Windows 10 Pro
       16 Sep 2016 #30

    At first in the dump, it shows 3000. 3000 is a frequency I've never seen being supported as no overclock. Checking the motherboard specs shows that 3000+ is supported when overclocking, or at least the motherboard sees it as overclocking. The CPU specs show
    Code:
    Memory Types DDR4-1866/2133, DDR3L-1333/1600 @ 1.35V
      My ComputersSystem Spec


 
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