BSOD after waking up from sleep on a freshly formatted laptop


  1. Posts : 3
    Windows 10
       #1

    BSOD after waking up from sleep on a freshly formatted laptop


    Hello, I've been trying to tackle this one without luck. After the laptop wakes up from sleep, I get a BSOD that says CRITICAL_PROCESS_DIED. The laptop is an HP g6-1c40ca that I just finished formatting with Windows 10 Home. All drivers are apparently installed (no yellow question marks) and apart from that BSOD, everything is fine. Here is my dump Attachment 99561

    Thanks a lot
    Last edited by 3rdAndSeneca; 03 Sep 2016 at 21:01.
      My Computer

  2. Ztruker's Avatar
    Posts : 13,502
    Windows 10 Pro X64 20H4 19042.746
       #2

    I see you are still at the older TH2 10586 level. Have you tried updating to the 14393 Anniversary level yet? If not I suggest you do so then see if there are still problems.

    What is the full model number of your HP Pavilion G6 laptop? G6-??????

    Check the HP web site and see if there is a BIOS update as the one you currently have is very old,
    BIOS Release Date 12/25/2012
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Ztruker said:
    I see you are still at the older TH2 10586 level. Have you tried updating to the 14393 Anniversary level yet? If not I suggest you do so then see if there are still problems.

    What is the full model number of your HP Pavilion G6 laptop? G6-??????

    Check the HP web site and see if there is a BIOS update as the one you currently have is very old,
    BIOS Release Date 12/25/2012
    Thanks, I updated my post with my model (g6-1c40ca). I just finished updating Windows 10 to the Anniversary edition, and now after sleep the computer just restarts (no blue screen, just a restart which takes longer to restart than usual), and also the touchpad doesn't work at all. In device manager there is a Unknown USB Device (Device Descriptor Request Failed) displaying "Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.".

    For the BIOS, the version I have is the "newest" version out (F.49), though, I don't know if the version on the HP site is a revision with the same version number (which seem dumb). I'll run the BIOS updater with it anyways to see if it does anything.... I "updated" with the version on the web and as expected it is the same version i had. Now with no touchpad this problem is worse.
    Last edited by 3rdAndSeneca; 04 Sep 2016 at 01:41.
      My Computer

  4. Ztruker's Avatar
    Posts : 13,502
    Windows 10 Pro X64 20H4 19042.746
       #4

    Strange, the f.49 BIOS you have installed shws a date of 2012/12/25 and the f.49 on the HP web site shows 3/1/2016.

    Download and install the Synaptics Touch Pad driver from the HP web site: http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58669.exe. See if that fixes the Touchpad problem.

    It's for Windows 8 but should work okay. Once that's done, try updating it via Device Manager.
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    Ztruker said:
    Strange, the f.49 BIOS you have installed shws a date of 2012/12/25 and the f.49 on the HP web site shows 3/1/2016.

    Download and install the Synaptics Touch Pad driver from the HP web site: http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58669.exe. See if that fixes the Touchpad problem.

    It's for Windows 8 but should work okay. Once that's done, try updating it via Device Manager.
    The strange part is that the touchpad doesn't even appear on device manager. I will report when I try installing the touchpad driver...
      My Computer

  6. Ztruker's Avatar
    Posts : 13,502
    Windows 10 Pro X64 20H4 19042.746
       #6

    Click on View, Show hidden Devices, see if it shows up there.
      My Computers


 

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