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  1. Joined : Sep 2016
    Posts : 10
    Windows 10
       02 Sep 2016 #1

    Multiple BSOD's during games and youtube videos


    Hello,

    I'm hesitant posting this here because I suspect it's a hadware problem, but since I have only experienced bsod's so far I thought it would be best to start here.
    So when using my home build PC, certain games and watching videos on the internet in general have caused it to bsod multiple times. I have had these problems since windows 7 all the way up to windows 10.
    I actually made a post on this problem on the eight forums. I'll describe everything I have done until now trying to solve this.
    On my old forum post, I and my correspondent on the eight forums came to the conclusion to change my network card, wich seemed to work for a while. I made that decision after I reinstalled windows and I still had bsods, even after all the drivers were installed/updated.
    Because these bsods appeared when I played games online, and watched videos online, I thought it was a network related poblem. It didn't work.
    I also did some stress testing, after which I discovered my CPU was way to hot. I opened my case and the CPU fan and put on some thermal paste, which seemed to help keep the temps low.
    After that I also did a thorough check with driver verifier, by disabling each driver that driver verfier pointed out, and running it again, to the point I didn't got any bsods.
    I then updated, disabled or removed faulty drivers until verifier didn't crash my PC.
    I also ran chdsk and the sfc scannow command. After sfc said it couldn't repair all files I also ran that other command to try and fix that.
    I ran Memtest for several days, without any errors.
    Lastly I brought my PC to a store, where I payed much to fix it. when I got it back they told me it wasn't a hardware problem and everything should work now, which was true, until a few days after the "fix", when it crashed again. I won't go back there because of the price.
    I always thought it was problem with my motherboard, because I once did a BIOS flash with a msi update program in windows, what failed. My system miraculously survived that however, but maybe there is some damage?

    This is the file generated by your progam: PC-di_23_08_2016_154727,17.zip
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       03 Sep 2016 #2

    All the dumps in the zip file you uploaded are old, from June. Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD

    Sounds like you have already gone through all the steps we would normally do to find a problem like this.

    Looking at the latest dump from 6/29, it shows your Nvidia driver is old, version 368.39. Ndvidia just released a new version 372.70. You might want to give that a try, see if it helps.

    Really need current dumps to be able to help.

    Also wouldn't hurt for you to update your System Specs.

    See here: System Specs - Fill in at Ten Forums

    Of major interest is the Manufacture and full model number of the computer if purchased or the system board if custom built.
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 10
    Windows 10
       05 Sep 2016 #3

    Thanks for the quick answer.

    I have updated my nvidia drivers and configured my PC for small dump files.
    I also filled out my system specs.

    I'm currently waiting for a new bsod, I'm expecting it won't take long.
    Can I just upload the dumpfile or do you need me to run your program again when I get a new bsod?
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       06 Sep 2016 #4

    Go ahead and run DM_Log_collector if you get another.
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 10
    Windows 10
       08 Sep 2016 #5

    Hello,
    I finally got a new BSOD, so I ran the DM log collector again, here is the file:
    PC-do_08_09_2016_204127,73.zip

    I got it when my PC was idle, with my screen, mouse and keyboard turned off.
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       08 Sep 2016 #6

    Dump indicates a problem with your Nvidia card or driver:
    Code:
    BugCheck BE, {fffff8000e2673ef, 102d37121, fffff802a33c6c00, a}
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+e23fc )
    I see you already have the latest available, 372.70. Pleaase try this:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.

    If not, try stress testing the GPU and see if that shows us anything:
    ===================================================
    Follow this tutorials to stress test your GPU:
    FurMark - GPU Stress Test - Windows 10 Forums

    If you have a AMD APU instead of a discreet GPU, try UNIGINE 3D Benchmark..

    -
      My System SpecsSystem Spec


  7. Joined : Sep 2016
    Posts : 10
    Windows 10
       11 Sep 2016 #7

    I got a new BSOD so I ran furmark to stresstest my graphic card, for 16 min.

    The temperature seemed to stay around 88C - 90C. I read that the gtx 780ti is designed to run around 85C, so maybe this is too high?
    Anyways, I ran both tests succesfully without any crashes or other issues...

    The BSOD occurred when streaming a movie online.
    I made a new logger file with the latest minidump:
    PC-zo_11_09_2016_150543,10.zip
    Last edited by potatocrisps; 11 Sep 2016 at 08:46.
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       12 Sep 2016 #8

    Latest dump indicates a problem with rt640x64.sys:
    Code:
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
    This belongs to your Realtek onboard chip driver. The MSI website has a new one dated 8/18/2016. The one you have installed is dated 3/11/2016.
      My System SpecsSystem Spec


  9. Joined : Sep 2016
    Posts : 10
    Windows 10
       15 Sep 2016 #9

    Hello

    I received two more bsods, one before and one after the realtek driver upgdate. It occurred in both cases again when my PC was idle.
    Here are the files:
    PC-do_15_09_2016_203013,73.zip
      My System SpecsSystem Spec


  10. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,317
    Windows 10 Pro X64 14393.576
       15 Sep 2016 #10

    Nothing useful in either of the last two dumps. Enable Driver Verifier and see if that shows us anything useful:
    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to
    PART TWO
    and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My System SpecsSystem Spec


 
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