Windows 10: Hard Freeze's that seem random

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  1. Posts : 9
    Microsoft Windows 10 Home N 64-bit 14393 Multiprocessor Free
       01 Sep 2016 #1

    Hard Freeze's that seem random


    Hi there,

    For a little while now I have had trouble with my computer locking up randomly, this usually occurs while I am watching a video of some sort or playing a video game. But I have also come back to it being on with nothing running only to find it has locked up again. These lock up require that I hard reset the computer in order to un-freeze it. I have tried several debugging techniques such as Running Memtest86+ for 18 hours even though the ram I have is relatively new. I have also tried wiping both of my hard drives, the SSD and 1TB slave drive, then clean installing windows 10. At this point I am just not sure what it could be and would appreciate any help or friendly advice. Thank you.
      My ComputerSystem Spec


  2. Posts : 9
    Microsoft Windows 10 Home N 64-bit 14393 Multiprocessor Free
    Thread Starter
       02 Sep 2016 #2

    Have I posted anything incorrectly? If so let me know.
      My ComputerSystem Spec


  3. Posts : 4
    Windows 10 x64 / RT / Server 2012R2
       03 Sep 2016 #3

    Hi,

    1. Try and upgrade your GPU Driver for GTX970 http://www.geforce.com/drivers/results/107012
    Test your PC.


    2. Check that your mouse and keyboard or any other USB device is not plugged in USB 3 connector. Connect them to USB 2 connectors and test your PC.
      My ComputerSystem Spec


  4. Posts : 11,547
    Windows 10 Pro
       03 Sep 2016 #4

    Hi Tasselhof356,

    Welcome to the 10forums

    Running Memtest86+ for 18 hours even though the ram I have is relatively new.
    That your memory is relavily new is no reason to not test

    Have I posted anything incorrectly? If so let me know.
    The problem is that we're usually dealing with BSOD crashes and no other crashes unless they are related or come in while troubleshooting BSODs. Crashes as system freezes, system shutdowns or restarts aren't as 'easy' to troubleshoot because they often do not provide useful information in the event logs.

    Please make sure your SSD uses the latest firmware

    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My ComputersSystem Spec


  5. Posts : 9
    Microsoft Windows 10 Home N 64-bit 14393 Multiprocessor Free
    Thread Starter
       05 Sep 2016 #5

    Hey there,

    Thanks for the reply! I filled in my system specs with all the possible information I could and I am attaching all of those screenshots in this post. Also, when looking of firmware updates for my SSD I came across this website: 64GB 2.5-inch SSD 830 Series | Samsung Memory Storage but it seems non of these updates cover Windows 10 and am wondering if I should still download any of them. Again thank you for the help even though this is the wrong thread.
      My ComputerSystem Spec


  6. Posts : 11,547
    Windows 10 Pro
       06 Sep 2016 #6

    Download the Samsung Magician program for firmware updates Tool & Software | Download | Samsung V-NAND SSD
      My ComputersSystem Spec


  7. Posts : 9
    Microsoft Windows 10 Home N 64-bit 14393 Multiprocessor Free
    Thread Starter
       06 Sep 2016 #7

    So it looks like the firmware is up to date but I'm going to post some images of the Samsung Magician tool just in case.
      My ComputerSystem Spec


  8. Posts : 11,547
    Windows 10 Pro
       06 Sep 2016 #8

    then clean installing windows 10
    Did any freeze occur before you installed any software?
      My ComputersSystem Spec


  9. Posts : 9
    Microsoft Windows 10 Home N 64-bit 14393 Multiprocessor Free
    Thread Starter
       06 Sep 2016 #9

    Not like this no, also I have noticed that the freezing happens far more frequently when watching videos. For example, anything on Youtube or Crunchyroll will usually freeze over and over again even after multiple restarts.
      My ComputerSystem Spec


  10. Posts : 11,547
    Windows 10 Pro
       06 Sep 2016 #10




    Hard Freeze's that seem random Diagnostic Test Hard Freeze's that seem random
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec


 
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