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  1. Joined : Aug 2016
    Posts : 10
    Windows 10
       30 Aug 2016 #1

    BSOD Failed:tcpip.sys Stop code:driver_irql_not_less_or_equal


    Hello guys,
    My laptop is fairly new only like 3-4 months. last week it started giving me blue screens. started happening more often. Failed:tcpip.sys Stop code:driver_irql_not_less_or_equal. then I did a "reset this pc" with keeping data. it was working fine for a few days and it blue screened today while watching a lecture on chrome. If it helps I was on my schools network when it happened. I installed only the crucial programs to do my school work. I would just drop it off at the microsoft store but I need the laptop for school and if I could fix it quickly it would be better. I uploaded the zip if you need anything else I'll get to it asap.
    Thank you
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       03 Sep 2016 #2

    Sorry for the late response. Do you still need assistance?

    Only 1 dump in the zip you uploaded and it doesn't have any useful data in it. If you are running any HD cleanup programs, like CCleaner, please don't run it again until this problem is resolved. If using CCleaner, uncheck Minidumps so they don't get erased.

    Click image for larger version. 

Name:	CCleanerSettings.jpg 
Views:	3 
Size:	158.1 KB 
ID:	99649

    Run DM_Log_collector again if you get another BSOD.

    Meanwhile, let's give Driver Verifier a try, see if it shakes out anything.
    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to
    PART TWO
    and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 10
    Windows 10
       03 Sep 2016 #3

    I actually haven't run ccleaner in a while haven't reinstalled after the reset. it just causes more problems than it fixes from previous experience. I actually haven't got it again yet but I got another BSOD for ndis.sys once Dont know if it was a coincidence but it happen exactly once I opened vlc through right clicking and selecting it to open a file. I uploaded the new zip. I'll run driver verifier and see what happens. Thanks
    Ztruker said: View Post
    Sorry for the late response. Do you still need assistance?

    Only 1 dump in the zip you uploaded and it doesn't have any useful data in it. If you are running any HD cleanup programs, like CCleaner, please don't run it again until this problem is resolved. If using CCleaner, uncheck Minidumps so they don't get erased.

    Click image for larger version. 

Name:	CCleanerSettings.jpg 
Views:	3 
Size:	158.1 KB 
ID:	99649

    Run DM_Log_collector again if you get another BSOD.

    Meanwhile, let's give Driver Verifier a try, see if it shakes out anything.
    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to
    PART TWO
    and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
    BSOD Failed:tcpip.sys Stop code:driver_irql_not_less_or_equal Attached Files
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 10
    Windows 10
       03 Sep 2016 #4

    ok so once i booted up my laptop from sleep(i think) it was on BSOD here is the new zip
    BSOD Failed:tcpip.sys Stop code:driver_irql_not_less_or_equal Attached Files
      My System SpecsSystem Spec


  5. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       04 Sep 2016 #5

    The latest dump indicates
    Code:
    BugCheck A, {1f80, 2, 0, fffff802d58454f8}
    Probably caused by : CmBatt.sys ( CmBatt!CmBattSendDownStreamIrp+76 )
    Read about it here: CmBatt.sys Windows process - What is it?

    Try running these commands in sequence from a Elevated Command Prompt.

    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow


    If that doesn't help then see if you can disable it in services.msc (Windows key+R, type services.msc and press Enter).
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 10
    Windows 10
       04 Sep 2016 #6

    I ran everything and sfc didnt find any violations and the Dism commands completed successfully. Hopefully there isn't anything wrong left. if I get a BSOD I'll update the thread. I'm just hoping it doesn't cause a BSOD while I'm taking my exam on tuesday.
    Thank you!
    Ztruker said: View Post
    The latest dump indicates
    Code:
    BugCheck A, {1f80, 2, 0, fffff802d58454f8}
    Probably caused by : CmBatt.sys ( CmBatt!CmBattSendDownStreamIrp+76 )
    Read about it here: CmBatt.sys Windows process - What is it?

    Try running these commands in sequence from a Elevated Command Prompt.

    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow


    If that doesn't help then see if you can disable it in services.msc (Windows key+R, type services.msc and press Enter).
      My System SpecsSystem Spec


  7. Joined : Aug 2016
    Posts : 10
    Windows 10
       14 Sep 2016 #7

    ok I got another BSOD same as the first one. here is the zip.
    BSOD Failed:tcpip.sys Stop code:driver_irql_not_less_or_equal Attached Files
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       15 Sep 2016 #8

    This one indicates a problem with dzudd.sys:
    Code:
    ffff9800`fd9ceb20  fffff803`e1921ca0Unable to load image \SystemRoot\System32\drivers\rzudd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rzudd.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
     rzudd+0x21ca0
    I believe this belongs to a Razer mouse driver. If you have one you might try uninstalling the druiver then try a different mouse for awhile, see what that does.
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    Posts : 10
    Windows 10
       15 Sep 2016 #9

    Ztruker said: View Post
    This one indicates a problem with dzudd.sys:
    Code:
    ffff9800`fd9ceb20  fffff803`e1921ca0Unable to load image \SystemRoot\System32\drivers\rzudd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rzudd.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
     rzudd+0x21ca0
    I believe this belongs to a Razer mouse driver. If you have one you might try uninstalling the druiver then try a different mouse for awhile, see what that does.
    Well I'm using a razer laptop no external mouse so idk what to do lol.
      My System SpecsSystem Spec


  10. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       16 Sep 2016 #10

    Me either. You could try the Razdr Synapse All-In-One installer from there web site, see what that does for you: Razer Synapse All-in-one Installer

    I'm guessing that install all available drivers.

    I did notice your laptop has a Synaptics touch pad. Are you using an external mouse?
      My System SpecsSystem Spec


 
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