Windows 10: Crash when attempting to enter hibernation, bugcheck 0x0000009f

  1.    30 Aug 2016 #1

    Crash when attempting to enter hibernation, bugcheck 0x0000009f


    Recently, my laptop has started crashing while attempting to enter hibernation. I'll hit the hibernate command, the screen will turn off and the computer will sit there with the hdd light flashing for a min or two then turn off. When I power it back on, none of my files or programs resume and, looking in the event viewer, I can see that the system encountered an unexpected shutdown.

    I tried looking through the dump file myself, but finally decided that I had too many questions about what I saw and needed someone who knew what they were doing to give me some direction! I saw that the PRIMARY_PROBLEM_CLASS = 0x9F_3_POWER_DOWN_ndis!ndisMPauseMiniportInner, which means little to me as a whole, but I did recognize Miniport and tried updating all the WAN Miniport drivers I could find in device manager, but it didn't seem to help.

    Any help you can give would be appreciated! Thanks!

    Attachment 98984
      My ComputerSystem Spec


  2. Posts : 11,525
    Windows 10 Pro
       01 Sep 2016 #2

    Hi Faiden,

    Welcome to the 10forums

    Please check Dell for BIOS updates.
      My ComputersSystem Spec

  3.    01 Sep 2016 #3

    axe0 said: View Post
    Hi Faiden,

    Welcome to the 10forums

    Please check Dell for BIOS updates.
    Hey Axe0,

    Thanks! I've updated the BIOS and ran the Dell driver detector I found on their support site (which updated a chipset driver). Unfortunately, I'm still experiencing the same bluescreen during hibernate (and shutdown, as it turns out. Restart is fine). Same error message on the bluescreen itself: DRIVER_POWER_STATE_FAILURE
      My ComputerSystem Spec


  4. Posts : 11,525
    Windows 10 Pro
       01 Sep 2016 #4

    Please upload a kernel dump, located in C:\Windows\MEMORY.dmp, to a 3rd party uploader (dropbox, onedrive, google drive) and post a share link in your next reply.
      My ComputersSystem Spec

  5.    01 Sep 2016 #5

    Hibernation need graphics card driver installed, if your pc/laptop have two cards (often an integrated intel card and a nividia/amd card) try to update both of them to latest version.
    At first make sure of it.
    Good luck
      My ComputerSystem Spec

  6.    01 Sep 2016 #6

    Axe0, a zipped copy of the memory dump file can be found at: Dropbox - MEMORY.zip

    Flashpoint, thanks for the suggestion. It looks like I already have the latest driver for my card.
      My ComputerSystem Spec


  7. Posts : 11,525
    Windows 10 Pro
       01 Sep 2016 #7

    @Faiden, this is a post to let you know that I'll be posting my analysis and/or suggestion(s) within 24h due to RL.
      My ComputersSystem Spec


  8. Posts : 11,525
    Windows 10 Pro
       02 Sep 2016 #8

    Just to let you know, with a minidump we can analyze a 0x9F with parameter 1 being 3 usually completely, there isn't much to understand, but a kernel dump contains a lot more information that may show issues that a minidump can't with a 0x9F.

    In this case it looks to be your network drivers, I would suggest to update or reinstall the network drivers .
    Code:
    1: kd> lmvm b57nd60a
    Browse full module list
    start             end                 module name
    fffff801`0f750000 fffff801`0f7c2000   b57nd60a   (no symbols)           
        Loaded symbol image file: b57nd60a.sys
        Image path: \SystemRoot\System32\drivers\b57nd60a.sys
        Image name: b57nd60a.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Aug 20 04:05:00 2015 (55D535CC)
        CheckSum:         00070F82
        ImageSize:        00072000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


 

Related Threads
Hi,guys , im brazilian so.. sorry for my english... I have a problem.. how do enter in safe mode without enter in windows? I tried this mode but, dont show this option. help me 62259 thanks for all
Bugcheck 0x0000009f error in BSOD Crashes and Debugging
Office issued Dell XPS 7275 Tablet 2 in 1 to me recently. Helpdesk unable to resolve why computer crashes when coming out of Sleep mode. Running Win 10. This is the error message I see in the reliability monitor. dmp file attached as zip. ...
BSOD:DRIVER_POWER_STATE_FAILURE (0x0000009f) in BSOD Crashes and Debugging
(Updated 2015/12/01) I formatted my computer and installed a whole new windows 10, but it showed BSOD in the first restart. Please help me. Please read the new attached file. Thank you very much. ==================== (I am a new user here and...
I have had Windows 10 since the day it was released (upgrade from Windows 7 HP) and it has been great. However, I am having a very annoying and seemingly random problem when putting the computer into sleep mode. The computer appears to be going...
I had this problem when Windows 8 was new (but never had it with 8.1) and now it looks like it is back with W10. My PC was fine up until about 2 days ago, it would go into hybrid sleep and wake with no problems but now every time I try to wake my...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:05.
Find Us