Crash when attempting to enter hibernation, bugcheck 0x0000009f


  1. Posts : 4
    Windows 10
       #1

    Crash when attempting to enter hibernation, bugcheck 0x0000009f


    Recently, my laptop has started crashing while attempting to enter hibernation. I'll hit the hibernate command, the screen will turn off and the computer will sit there with the hdd light flashing for a min or two then turn off. When I power it back on, none of my files or programs resume and, looking in the event viewer, I can see that the system encountered an unexpected shutdown.

    I tried looking through the dump file myself, but finally decided that I had too many questions about what I saw and needed someone who knew what they were doing to give me some direction! I saw that the PRIMARY_PROBLEM_CLASS = 0x9F_3_POWER_DOWN_ndis!ndisMPauseMiniportInner, which means little to me as a whole, but I did recognize Miniport and tried updating all the WAN Miniport drivers I could find in device manager, but it didn't seem to help.

    Any help you can give would be appreciated! Thanks!

    Attachment 98984
      My Computer


  2. Posts : 14,893
    Windows 10 Pro
       #2

    Hi Faiden,

    Welcome to the 10forums :)

    Please check Dell for BIOS updates.
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Hi Faiden,

    Welcome to the 10forums :)

    Please check Dell for BIOS updates.
    Hey Axe0,

    Thanks! I've updated the BIOS and ran the Dell driver detector I found on their support site (which updated a chipset driver). Unfortunately, I'm still experiencing the same bluescreen during hibernate (and shutdown, as it turns out. Restart is fine). Same error message on the bluescreen itself: DRIVER_POWER_STATE_FAILURE
      My Computer


  4. Posts : 14,893
    Windows 10 Pro
       #4

    Please upload a kernel dump, located in C:\Windows\MEMORY.dmp, to a 3rd party uploader (dropbox, onedrive, google drive) and post a share link in your next reply.
      My Computers


  5. Posts : 17
    windows 10
       #5

    Hibernation need graphics card driver installed, if your pc/laptop have two cards (often an integrated intel card and a nividia/amd card) try to update both of them to latest version.
    At first make sure of it.
    Good luck
      My Computer


  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    Axe0, a zipped copy of the memory dump file can be found at: Dropbox - MEMORY.zip

    Flashpoint, thanks for the suggestion. It looks like I already have the latest driver for my card.
      My Computer


  7. Posts : 14,893
    Windows 10 Pro
       #7

    @Faiden, this is a post to let you know that I'll be posting my analysis and/or suggestion(s) within 24h due to RL.
      My Computers


  8. Posts : 14,893
    Windows 10 Pro
       #8

    Just to let you know, with a minidump we can analyze a 0x9F with parameter 1 being 3 usually completely, there isn't much to understand, but a kernel dump contains a lot more information that may show issues that a minidump can't with a 0x9F.

    In this case it looks to be your network drivers, I would suggest to update or reinstall the network drivers .
    Code:
    1: kd> lmvm b57nd60a
    Browse full module list
    start             end                 module name
    fffff801`0f750000 fffff801`0f7c2000   b57nd60a   (no symbols)           
        Loaded symbol image file: b57nd60a.sys
        Image path: \SystemRoot\System32\drivers\b57nd60a.sys
        Image name: b57nd60a.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Aug 20 04:05:00 2015 (55D535CC)
        CheckSum:         00070F82
        ImageSize:        00072000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


 

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