1. Joined : Aug 2016
    Posts : 4
    Windows 10
       29 Aug 2016 #1

    BSoD IQRL_NOT_LESS_OR_EQUAL (NETIO.SYS) upon opening Sling TV


    Hey everyone,
    Recently my computer began to BSoD upon opening the program Sling TV and loading a video. It hasn't happened before, and I don't know what changed that made this start happening. I get "IQRL_NOT_LESS_OR_EQUAL (NETIO.SYS)". I did a complete reinstall of the program, updated graphics drivers, ethernet and WiFi drivers, and it still happens. Someone also analyzed my dump file and told me it was something about Network Flow Control, and the only thing I know that can be changed about that is in the ethernet adapter settings, here: http://prntscr.com/cbxqd6

    I disabled the network low control and started Sling TV and still got the same BSoD result. Right now I am completely lost. I've attached the file that you guys needed to help me, hopefully I did it correctly. If not, let me know!

    Thanks,
    -Carbon

      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 1,876
    64bit Win 10 Pro ver 1607 Build 14393.693
       30 Aug 2016 #2

    Hello and welcome to TenForums

    According to the crash dump file the following error was detected in the thread:
    Code:
    ffffd000`22505db8  fffff800`a9834e1cUnable to load image \??\C:\Windows\system32\DRIVERS\wrUrlFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for wrUrlFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for wrUrlFlt.sys
     wrUrlFlt+0x4e1c
    This file is associated with WebRoot security software and so it might be worth uninstalling this and seeing if it makes a difference.
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 4
    Windows 10
       30 Aug 2016 #3

    philc43 said: View Post
    Hello and welcome to TenForums

    According to the crash dump file the following error was detected in the thread:
    Code:
    ffffd000`22505db8  fffff800`a9834e1cUnable to load image \??\C:\Windows\system32\DRIVERS\wrUrlFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for wrUrlFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for wrUrlFlt.sys
     wrUrlFlt+0x4e1c
    This file is associated with WebRoot security software and so it might be worth uninstalling this and seeing if it makes a difference.
    Thanks for the reply!

    I found four instances of this file on my computer. What do you recommend I do with it? I really don't want to fully uninstall Webroot itself, just do something about this problem file. https://gyazo.com/56c90f78e9febc3b8b046a521118ec38
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 1,876
    64bit Win 10 Pro ver 1607 Build 14393.693
       30 Aug 2016 #4

    The file that is in use will be the one in the System32\drivers folder. It appears to be the one from the Vista64 directory.

    Can you try reinstalling or seeing if there is a version of the program for W10 or W8.1?
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 4
    Windows 10
       30 Aug 2016 #5

    philc43 said: View Post
    The file that is in use will be the one in the System32\drivers folder. It appears to be the one from the Vista64 directory.

    Can you try reinstalling or seeing if there is a version of the program for W10 or W8.1?
    Sure. I'm going to try to uninstall Webroot and just use the keycode I always use to download it again. I'll get back to you once I do. If this doesn't work, should I go to the Webroot forums, or stay here?

    EDIT: Reinstalled it - I'll try to force another BSoD opening Sling, and also hope it doesn't BSoD.
    Last edited by CarbonG3; 30 Aug 2016 at 14:43.
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 4
    Windows 10
       30 Aug 2016 #6

    philc43 said: View Post
    The file that is in use will be the one in the System32\drivers folder. It appears to be the one from the Vista64 directory.

    Can you try reinstalling or seeing if there is a version of the program for W10 or W8.1?
    Hey again!

    I was told my another person that when analyzing the .dmp files that NFC_Driver.sys was causing an error as well. I searched NFC_Driver.sys on my C Drive and it came up in the x86 Program Files for a program called ROG Game First III which is a preloaded program from ASUS. I uninstalled the program and deleted the residual files, and also uninstalled and reinstalled the Webroot AntiVirus like you told me to above. Now, I can open Sling without a BSoD! Thanks for your help.
      My System SpecsSystem Spec


 


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