Windows 10: BSOD when unplugging usb mouse, error IRQL_NOT_LESS_OR_EQUAL

  1.    29 Aug 2016 #1

    BSOD when unplugging usb mouse, error IRQL_NOT_LESS_OR_EQUAL


    Computer crashes when unplugging my mouse, Steelseries Kinzu V2, usually when Google Chrome is open. I recently reset windows and the problem did not show up for a few days but now it crashes. The info from the diagnostic tool is attached. My guess is that some driver is causing issues with chrome.

    Attachment 98877
      My ComputerSystem Spec


  2. Posts : 2,616
    64bit Win 10 Pro ver 1703 Build 15063.540
       30 Aug 2016 #2

    Hello and welcome to TenForums

    One of your crash dump files found the following:
    Code:
    ffffd000`2437f768  fffff800`1551ac7cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x10ac7c
    This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:
    Code:
    0: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff800`15410000 fffff800`15bb6000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Nov 18 19:28:29 2015 (564CD15D)
        CheckSum:         0078B7E7
        ImageSize:        007A6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?
      My ComputersSystem Spec

  3.    12 Sep 2016 #3

    philc43 said: View Post
    Hello and welcome to TenForums

    One of your crash dump files found the following:
    Code:
    ffffd000`2437f768  fffff800`1551ac7cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x10ac7c
    This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:
    Code:
    0: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff800`15410000 fffff800`15bb6000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Nov 18 19:28:29 2015 (564CD15D)
        CheckSum:         0078B7E7
        ImageSize:        007A6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?
    Updated the intel driver. Problem still persists. Please advise. New logs are attached.
    Attachment 101137
      My ComputerSystem Spec


 

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