BSOD while downloading large games from steam, error wdf01000.sys


  1. Posts : 5
    Windows 10 Pro
       #1

    BSOD while downloading large games from steam, error wdf01000.sys


    Hello,


    I have recently bought a used PC and changed the case for a new one, so I rewired the entire system. Since then, the PC keeps crashing when I download large games off steam and sometimes it crashes while I'm watching videos on youtube. Two errors show at different times when it crashes and the main error is: driver_irql_not_less_or_equal (wdf01000.sys) and the other one is: driver_irql_not_less_or_equal (usbxhci.sys).

    Here is the dump file.

    Attachment 98291

    Your help is much appreciated. =)
      My Computer


  2. Posts : 80
    W8.1 x64
       #2

    What USB devices are plugged in? Please disconnect everything and let me know if the issue still occurs. Try running sfc /scannow from cmd as admin.
      My Computer


  3. Posts : 5
    Windows 10 Pro
    Thread Starter
       #3

    I have some essential devices connected, such as a mouse, a keyboard and a USB WiFi stick. I have disconnected all of the devices and unplugged the PC from the power supply. The issue does not occur all the time, it happens unexpectedly.
      My Computer


  4. Posts : 80
    W8.1 x64
       #4

    Would you please try using your PC without the USB wifi stick as these have been known to cause issues.
    Were PS/2 mouse and keyboard connected to the PC at one point?
      My Computer


  5. Posts : 5
    Windows 10 Pro
    Thread Starter
       #5

    I will be able to do without the USB wifi stick soon. However, the mouse and keyboard are USB only, I cannot use the PS/2 port.
      My Computer


  6. Posts : 80
    W8.1 x64
       #6

    OK, I only wanted to know whether you have used a PS/2 mouse and keyboard on this computer in the past. Unplug the wifi and tell me the results.
      My Computer


  7. Posts : 5
    Windows 10 Pro
    Thread Starter
       #7

    No, I never used the PS/2 port on this computer. What do I need to do after switching to an Ethernet connection ? as in a diagnostic test.
      My Computer


  8. Posts : 80
    W8.1 x64
       #8

    Download a large game from steam and see if it still crashes. If it does crash, please include the zipped file in your post.
      My Computer


  9. Posts : 5
    Windows 10 Pro
    Thread Starter
       #9

    Okay I will try to download something now.
      My Computer


 

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