Windows 10: BSOD IRQL_NOT_LESS_OR_EQUAL when streaming video

  1.    24 Aug 2016 #1

    BSOD IRQL_NOT_LESS_OR_EQUAL when streaming video


    I get BSOD with only this error IRQL_NOT_LESS_OR_EQUAL
    It only happens when I am streaming video youtube, netflix etc.
    I tied rolling back video drivers and network drivers and nothing has changed.
    Happens with edge browser and chrome.
    I have also ran a memory check many times no problems found.

    Thank You
    Last edited by zelpher; 25 Aug 2016 at 06:30.
      My System SpecsSystem Spec

  2. philc43's Avatar
    Posts : 2,066
    64bit Win 10 Pro ver 1607 Build 14393.953
       25 Aug 2016 #2

    Hello and welcome to TenForums

    Please try and run the log collector again. The file you posted is empty!
      My System SpecsSystem Spec

  3.    25 Aug 2016 #3

    The program now will not go past getting msinfo report. Its not hanging but just stops after that part and does nothing else i let it set there for 20 minutes.

    So i have reuploaded the TFDEBUG folder i zipped it my self hope this can help.
      My System SpecsSystem Spec

  4. philc43's Avatar
    Posts : 2,066
    64bit Win 10 Pro ver 1607 Build 14393.953
       25 Aug 2016 #4

    What I have noticed from the crash dump file is that you are using two quite different memory modules. From my experience it is never a good idea to mix memory types and therefore I would remove the smaller memory stick and see if it makes a difference. Buy a matched pair if you want to increase your memory.


    Code:
    [Memory Device (Type 17) - Length 34 - Handle 000dh]
      Physical Memory Array Handle  000ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Samsung
      Serial Number                         
      Asset Tag Number                        
      Part Number                   M471B5173DB0-YK0  
    
    [Memory Device (Type 17) - Length 34 - Handle 0010h]
      Physical Memory Array Handle  000ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   8 bits
      Data Width                    8 bits
      Size                          2048MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT425S6AFR6A-PB 
      My System SpecsSystem Spec

  5.    25 Aug 2016 #5

    I bought the laptop new like that I haven't upgraded the memory at all. This problem started on the 18th of august. Not sure if this is true but it may happen only when i am using an hdmi cable as it hasn't happened when I am not using the hdmi cable.
      My System SpecsSystem Spec

  6. philc43's Avatar
    Posts : 2,066
    64bit Win 10 Pro ver 1607 Build 14393.953
       25 Aug 2016 #6

    If you are using HDMI is this to connect to an external monitor? If so you may be using more memory and this will increase the risk that memory problems can occur.

    If the laptop was purchased with the additional memory then the supplier should have checked that the 2GB DIMM was compatible. If this was done then you should be ok but I do not have a list of compatible memory for that laptop to check.
      My System SpecsSystem Spec

  7.    25 Aug 2016 #7

    I am connecting it to my television when I am streaming video most of the time. This problem just started never had any problems at all in the past I have had the laptop for about a year. I feel like it was something that was auto updated I just don't know how to figure out what it was.
    Also something that just came to mind is that it wont give me this error when i watch a video from the hard drive only when it is streaming from the internet.
      My System SpecsSystem Spec

  8. philc43's Avatar
    Posts : 2,066
    64bit Win 10 Pro ver 1607 Build 14393.953
       25 Aug 2016 #8

    If you have system restore points setup you can restore your laptop to a point before 18th August and see if it gets you back to where you were.
      My System SpecsSystem Spec


 

Related Threads
This has been happening on and off ever since I started with Win 10 and its always very annoying :huh:. System just hangs, no error message, no bsod, just complete freeze and loud hum. I cant say I can remember having issues watching youtube...
BSOD on Gaming/Streaming/Video Proccessing in BSOD Crashes and Debugging
So I've been experiencing this for a while now on both Windows 7 and Windows 10, any time I stream or process a video my computer blue screens and I have to power it on and off, for all other applications its perfectly fine I have a 4790k proccessor...
streaming video in Network and Sharing
Hi. I am running windows 10 and want to stream the video on my PC with my TV which are both on the same network. I had used Samsung smart view but even that has stopped since I updated to 10. I have tried to add the TV to my home group but that...
I recently upgraded to Windows 10, and everything has been really smooth, except recently I've started getting increasingly frequent BSOD crashes. It usually gives me the IRQL_NOT_LESS_OR_EQUAL error, but sometimes I get other ones. It was fairly...
Hello tenforums members, I upgraded my Lenovo U310 laptop from Windows 8.1 to Windows 10 a week ago. Everything seems to have upgraded successfully. The only problem that I can find is that none of the video streaming from Windows 10 apps can be...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:13.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums