1.    24 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 4
    windows 10

    BSOD IRQL_NOT_LESS_OR_EQUAL when streaming video


    I get BSOD with only this error IRQL_NOT_LESS_OR_EQUAL
    It only happens when I am streaming video youtube, netflix etc.
    I tied rolling back video drivers and network drivers and nothing has changed.
    Happens with edge browser and chrome.
    I have also ran a memory check many times no problems found.

    Thank You
    Last edited by zelpher; 25 Aug 2016 at 06:30.
      My ComputerSystem Spec
  2.    25 Aug 2016 #2
    Join Date : Nov 2015
    Posts : 2,816
    64bit Win 10 Pro ver 1709 Build 16299.19

    Hello and welcome to TenForums

    Please try and run the log collector again. The file you posted is empty!
      My ComputersSystem Spec
  3.    25 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 4
    windows 10
    Thread Starter

    The program now will not go past getting msinfo report. Its not hanging but just stops after that part and does nothing else i let it set there for 20 minutes.

    So i have reuploaded the TFDEBUG folder i zipped it my self hope this can help.
      My ComputerSystem Spec
  4.    25 Aug 2016 #4
    Join Date : Nov 2015
    Posts : 2,816
    64bit Win 10 Pro ver 1709 Build 16299.19

    What I have noticed from the crash dump file is that you are using two quite different memory modules. From my experience it is never a good idea to mix memory types and therefore I would remove the smaller memory stick and see if it makes a difference. Buy a matched pair if you want to increase your memory.


    Code:
    [Memory Device (Type 17) - Length 34 - Handle 000dh]
      Physical Memory Array Handle  000ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Samsung
      Serial Number                         
      Asset Tag Number                        
      Part Number                   M471B5173DB0-YK0  
    
    [Memory Device (Type 17) - Length 34 - Handle 0010h]
      Physical Memory Array Handle  000ch
      Memory Error Info Handle      [Not Provided]
      Total Width                   8 bits
      Data Width                    8 bits
      Size                          2048MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT425S6AFR6A-PB 
      My ComputersSystem Spec
  5.    25 Aug 2016 #5
    Join Date : Aug 2016
    Posts : 4
    windows 10
    Thread Starter

    I bought the laptop new like that I haven't upgraded the memory at all. This problem started on the 18th of august. Not sure if this is true but it may happen only when i am using an hdmi cable as it hasn't happened when I am not using the hdmi cable.
      My ComputerSystem Spec
  6.    25 Aug 2016 #6
    Join Date : Nov 2015
    Posts : 2,816
    64bit Win 10 Pro ver 1709 Build 16299.19

    If you are using HDMI is this to connect to an external monitor? If so you may be using more memory and this will increase the risk that memory problems can occur.

    If the laptop was purchased with the additional memory then the supplier should have checked that the 2GB DIMM was compatible. If this was done then you should be ok but I do not have a list of compatible memory for that laptop to check.
      My ComputersSystem Spec
  7.    25 Aug 2016 #7
    Join Date : Aug 2016
    Posts : 4
    windows 10
    Thread Starter

    I am connecting it to my television when I am streaming video most of the time. This problem just started never had any problems at all in the past I have had the laptop for about a year. I feel like it was something that was auto updated I just don't know how to figure out what it was.
    Also something that just came to mind is that it wont give me this error when i watch a video from the hard drive only when it is streaming from the internet.
      My ComputerSystem Spec
  8.    25 Aug 2016 #8
    Join Date : Nov 2015
    Posts : 2,816
    64bit Win 10 Pro ver 1709 Build 16299.19

    If you have system restore points setup you can restore your laptop to a point before 18th August and see if it gets you back to where you were.
      My ComputersSystem Spec

 


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