Windows 10: BSOD (different ones) in a work environment. Solved

  1.    24 Aug 2016 #1

    BSOD (different ones) in a work environment.


    Hello Win10 Forums.

    I work as the help desk for a Stuctural Engineering Company. i have a user (located in a different office) that has had about 4 or 5 BSODs over the last month.

    one happened, went a few weeks with no issues.
    then 3 happened in a 36 hour time span, then nothing for a week.
    last one just happened today, and i have no clue whats causing it.

    the user is running an AutoCad Program, as well as Bluebeam PDF, and generic MS programgs (outlook, and usually word/excel).

    any help would be greatly appreciated.

    thanks.

    Craig S

    Attachment 97948
    (i think that attached my Zip File as per the post instructions)
      My ComputerSystem Spec


  2. Posts : 12,152
    Windows 10 Pro
       24 Aug 2016 #2

    Hi CraigS,

    Welcome to the 10forums

    Please update the BIOS to version A11
    Product Support | Dell US


    Please remove either of the memory sticks, running mixed memory can cause various of problems that can be difficult to diagnose properly. Please know that it does not matter if this setup is used for a long period.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 002ch]
      Physical Memory Array Handle  002bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                DIMM3
      Bank Locator                  [String Not Specified]
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT451U6AFR8C-PB  
    [Memory Device (Type 17) - Length 34 - Handle 002fh]
      Physical Memory Array Handle  002bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                DIMM1
      Bank Locator                  [String Not Specified]
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Kingston
      Serial Number                         
      Asset Tag Number                        
      Part Number                   K531R8-ETB        
    [Memory Device (Type 17) - Length 34 - Handle 0031h]
      Physical Memory Array Handle  002bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                DIMM4
      Bank Locator                  [String Not Specified]
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT451U6AFR8C-PB  
    [Memory Device (Type 17) - Length 34 - Handle 0033h]
      Physical Memory Array Handle  002bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                DIMM2
      Bank Locator                  [String Not Specified]
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Kingston
      Serial Number                         
      Asset Tag Number                        
      Part Number                   K531R8-ETB 
      My ComputersSystem Spec

  3.    29 Aug 2016 #3

    thanks for the response Axe0,

    I did the BIOS update and ordered new ram, hopefully this will relieve the problems.

    should I keep this thread open?
      My ComputerSystem Spec


  4. Posts : 12,152
    Windows 10 Pro
       29 Aug 2016 #4

    Yes, please keep this thread open until you are sure the problem is solved
    If the problem is solved, please mark this thread as solved.
      My ComputersSystem Spec


 

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