BSOD (different ones) in a work environment.

CraigS · 24 Aug 2016

Hello Win10 Forums.

I work as the help desk for a Stuctural Engineering Company. i have a user (located in a different office) that has had about 4 or 5 BSODs over the last month.

one happened, went a few weeks with no issues.
then 3 happened in a 36 hour time span, then nothing for a week.
last one just happened today, and i have no clue whats causing it.

the user is running an AutoCad Program, as well as Bluebeam PDF, and generic MS programgs (outlook, and usually word/excel).

any help would be greatly appreciated.

thanks.

Craig S

Attachment 97948
(i think that attached my Zip File as per the post instructions)

axe0 · 24 Aug 2016

Hi CraigS,

Welcome to the 10forums :)

Please update the BIOS to version A11
Product Support | Dell US

Please remove either of the memory sticks, running mixed memory can cause various of problems that can be difficult to diagnose properly. Please know that it does not matter if this setup is used for a long period.

Code:

[Memory Device (Type 17) - Length 34 - Handle 002ch]
  Physical Memory Array Handle  002bh
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM3
  Bank Locator                  [String Not Specified]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1600MHz
  Manufacturer                  Hynix/Hyundai
  Serial Number                         
  Asset Tag Number                        
  Part Number                   HMT451U6AFR8C-PB  
[Memory Device (Type 17) - Length 34 - Handle 002fh]
  Physical Memory Array Handle  002bh
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                  [String Not Specified]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1600MHz
  Manufacturer                  Kingston
  Serial Number                         
  Asset Tag Number                        
  Part Number                   K531R8-ETB        
[Memory Device (Type 17) - Length 34 - Handle 0031h]
  Physical Memory Array Handle  002bh
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM4
  Bank Locator                  [String Not Specified]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1600MHz
  Manufacturer                  Hynix/Hyundai
  Serial Number                         
  Asset Tag Number                        
  Part Number                   HMT451U6AFR8C-PB  
[Memory Device (Type 17) - Length 34 - Handle 0033h]
  Physical Memory Array Handle  002bh
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM2
  Bank Locator                  [String Not Specified]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1600MHz
  Manufacturer                  Kingston
  Serial Number                         
  Asset Tag Number                        
  Part Number                   K531R8-ETB

CraigS · 29 Aug 2016

thanks for the response Axe0,

I did the BIOS update and ordered new ram, hopefully this will relieve the problems.

should I keep this thread open?

axe0 · 29 Aug 2016

Yes, please keep this thread open until you are sure the problem is solved :)
If the problem is solved, please mark this thread as solved.