Force shutdown when using Media Creation Tool to download Windows 10


  1. Posts : 17
    Windows 10 x86 EN-GB
       #1

    Force shutdown when using Media Creation Tool to download Windows 10


    Hi all,

    I occasionally get random force shutdown when using Windows 10 (en-gb x86). Now I encounter a program that makes force shutdown every times I using it. It is Media Creation Tool used to to download an iso image of Windows 10.

    To be sure that it is not fault of RAM memory I ran Windows Memory Diagnostic and no errors was found.

    Please give a hand,

    menteith
      My Computer


  2. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #2

    If you want be more sure that your RAM is not part of the problem I would run the Memtest86+ and follow the instructions in this tutorial
      My Computers


  3. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #3

    Thanks, I will. The tutorial says that

    It's recommended to run MemTest86+ just before you go to bed and leave it overnight.
    so I will reply tomorrow to be sure that RAM is OK.
      My Computer


  4. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #4

    That's a good plan, remember that it is the need to run at least 8 passes that is important, overnight you should be able to achieve 8 or more passes with 4GB of memory.
      My Computers


  5. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #5

    I ran memtest86 for almost 23 hours with 240 iterations made. No errors were found. What should I do now?
      My Computer


  6. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #6

    Anybody?
      My Computer


  7. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #7

    Have you been getting any BSOD crashes? Your original upload of the log files did not include any crash dump files so this does not appear to be a BSOD crash. Does the laptop shut down itself or does it just freeze?
      My Computers


  8. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #8

    Perhaps CCleaner removed minidumps. I get either shutdown (one second and my laptop is off) and freezes (with strange sound, mouse won't move).
      My Computer


  9. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #9

    Yes, CCleaner will remove these files unless you specifically uncheck the option to delete the memory dump files.

    Attachment 98912

    Please do that and post a new zip file when you have any more crashes.
      My Computers


  10. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #10

    OK, I will do that. Thanks for help.
      My Computer


 

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