1.    24 Aug 2016 #1
    Join Date : Jul 2016
    Posts : 17
    Windows 10 x86 EN-GB

    Force shutdown when using Media Creation Tool to download Windows 10


    Hi all,

    I occasionally get random force shutdown when using Windows 10 (en-gb x86). Now I encounter a program that makes force shutdown every times I using it. It is Media Creation Tool used to to download an iso image of Windows 10.

    To be sure that it is not fault of RAM memory I ran Windows Memory Diagnostic and no errors was found.

    Please give a hand,

    menteith
      My ComputerSystem Spec
  2.    24 Aug 2016 #2
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    If you want be more sure that your RAM is not part of the problem I would run the Memtest86+ and follow the instructions in this tutorial
      My ComputersSystem Spec
  3.    25 Aug 2016 #3
    Join Date : Jul 2016
    Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter

    Thanks, I will. The tutorial says that

    It's recommended to run MemTest86+ just before you go to bed and leave it overnight.
    so I will reply tomorrow to be sure that RAM is OK.
      My ComputerSystem Spec
  4.    25 Aug 2016 #4
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    That's a good plan, remember that it is the need to run at least 8 passes that is important, overnight you should be able to achieve 8 or more passes with 4GB of memory.
      My ComputersSystem Spec
  5.    26 Aug 2016 #5
    Join Date : Jul 2016
    Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter

    I ran memtest86 for almost 23 hours with 240 iterations made. No errors were found. What should I do now?
      My ComputerSystem Spec
  6.    28 Aug 2016 #6
    Join Date : Jul 2016
    Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter

    Anybody?
      My ComputerSystem Spec
  7.    30 Aug 2016 #7
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    Have you been getting any BSOD crashes? Your original upload of the log files did not include any crash dump files so this does not appear to be a BSOD crash. Does the laptop shut down itself or does it just freeze?
      My ComputersSystem Spec
  8.    30 Aug 2016 #8
    Join Date : Jul 2016
    Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter

    Perhaps CCleaner removed minidumps. I get either shutdown (one second and my laptop is off) and freezes (with strange sound, mouse won't move).
      My ComputerSystem Spec
  9.    30 Aug 2016 #9
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    Yes, CCleaner will remove these files unless you specifically uncheck the option to delete the memory dump files.

    Attachment 98912

    Please do that and post a new zip file when you have any more crashes.
      My ComputersSystem Spec
  10.    30 Aug 2016 #10
    Join Date : Jul 2016
    Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter

    OK, I will do that. Thanks for help.
      My ComputerSystem Spec

 


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