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Type Advanced in the search box and select Advanced System Settings and in the Start-up and Recovery section click on Settings
Attachment 98269
Type Advanced in the search box and select Advanced System Settings and in the Start-up and Recovery section click on Settings
Attachment 98269
The only thing that was different was that the restart button was checked - I have now unchecked it.
Yet another crash - yet another file.... (This time the blue screen said that it was a KMODE something-or-other error and the computer rebooted itself without me having to turn the power off and then on again.)
One thought: could it be Stream? It has a habit of updating - perhaps that is the cause?
Sorry for the delay in responding, it has been a holiday weekend in the UK. :)
There is a crash dump file this time and it has revealed a few things that I was not aware of from your system specs.
Firstly your BIOS is very old and it is possible that there may not be an update as I doubt that Gateway support this model or are even in existence anymore.
Your memory is made up of two matched pairs 2x4GB along with 2x2GB, these pairs need to be in the matching slot colours or there will be problems since they are of different types. Please refer to your motherboard manual to make sure they are correctly paired.Code:BIOS_VERSION: P01-A0 BIOS_DATE: 03/19/2010
The crash was probably caused by a partition manager driver:Code:[Memory Device (Type 17) - Length 28 - Handle 0011h] Physical Memory Array Handle 000fh Memory Error Info Handle [Not Provided] Total Width 64 bits Data Width 64 bits Size 4096MB Form Factor 09h - DIMM Device Set [None] Device Locator DIMM0 Bank Locator BANK0 Memory Type 18h - Specification Reserved Type Detail 0080h - Synchronous Speed 1333MHz Manufacturer 80CE Serial Number Asset Tag Number Part Number M378B5273BH1-CH9 [Memory Device Mapped Address (Type 20) - Length 19 - Handle 0012h] Starting Address 00600000h Ending Address 009fffffh Memory Device Handle 0011h Mem Array Mapped Adr Handle 0010h Partition Row Position 01 Interleave Position [None] Interleave Data Depth 01 [Memory Device (Type 17) - Length 28 - Handle 0013h] Physical Memory Array Handle 000fh Memory Error Info Handle [Not Provided] Total Width 64 bits Data Width 64 bits Size 4096MB Form Factor 09h - DIMM Device Set [None] Device Locator DIMM1 Bank Locator BANK1 Memory Type 18h - Specification Reserved Type Detail 0080h - Synchronous Speed 1333MHz Manufacturer 80CE Serial Number Asset Tag Number Part Number M378B5273BH1-CH9 [Memory Device Mapped Address (Type 20) - Length 19 - Handle 0014h] Starting Address 00000000h Ending Address 003fffffh Memory Device Handle 0013h Mem Array Mapped Adr Handle 0010h Partition Row Position 01 Interleave Position [None] Interleave Data Depth 01 [Memory Device (Type 17) - Length 28 - Handle 0015h] Physical Memory Array Handle 000fh Memory Error Info Handle [Not Provided] Total Width 64 bits Data Width 64 bits Size 2048MB Form Factor 09h - DIMM Device Set [None] Device Locator DIMM2 Bank Locator BANK2 Memory Type 18h - Specification Reserved Type Detail 0080h - Synchronous Speed 1333MHz Manufacturer 80CE Serial Number Asset Tag Number Part Number M378B5673FH0-CH9 [Memory Device Mapped Address (Type 20) - Length 19 - Handle 0016h] Starting Address 00a00000h Ending Address 00bfffffh Memory Device Handle 0015h Mem Array Mapped Adr Handle 0010h Partition Row Position 01 Interleave Position [None] Interleave Data Depth 01 [Memory Device (Type 17) - Length 28 - Handle 0017h] Physical Memory Array Handle 000fh Memory Error Info Handle [Not Provided] Total Width 64 bits Data Width 64 bits Size 2048MB Form Factor 09h - DIMM Device Set [None] Device Locator DIMM3 Bank Locator BANK3 Memory Type 18h - Specification Reserved Type Detail 0080h - Synchronous Speed 1333MHz Manufacturer 80CE Serial Number Asset Tag Number Part Number M378B5673FH0-CH9
I'm not sure if this is a "one-off" or if all your crashes have been caused by this - we would need to see a few more crash dump files to be sure. This is a windows system file so all you can do is run the SFC command to check all your system files are correct.Code:BugCheck 1E, {ffffffffc000001d, fffff8004afa74af, ffffe001f8fed080, 0} Probably caused by : partmgr.sys ( partmgr!PartitionIo+1c6 )
Let me know how you get on.
Thank you very much for your reply and your efforts. No apologies are necessary, as to my knowledge I'm not paying you for this :)
I thought that I might be out of the woods, as I had no BSODs over the weekend; but then I got home from work today and experienced another. I am attaching the file to see if we get a consistent problem showing up.
- If it is a BIOS problem it could be God telling me to get a new computer.
- If it is the memory configuration that might be pointing to same solution, as I am reluctant/averse to opening up my box myself to look. (I suppose that I could take it to The GeekSquad or a similar outfit to take a look if you think that there would be a point in doing so.)
- I will try the SFC command when I have time.
Thanks again for all of your help.
And another one![]()
Neither of the last two zip files have had any new crash dump files to analyse.
As an experiment I wonder if you could remove the 2x 2GB memory sticks and just try with the 2x 4GB sticks for a while and see if it makes any difference. Mixing memory of different types has been known to cause problems.
philc43, sorry to barge in, but I would like to suggest the OP that he enables small memory dump instead of automatic.
BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Forums
Let's see if the dumps will be dumps in the logs then :)
I have made that change. We will see if it improves things when/if there is another BSOD. (Naturally I hope that there won't be).
Increasingly I think that I may just have to bite the bullet and get a new computer. After all, I think that I have had this one for YEARS (maybe five or more?)
It's fixable, but yeah, you have a point. Your PC is at least 6 years old, because mine is five years old and it has i7 2700K inside.
But let's not get ahead of ourselves.
Try enabling driver verifier and using the PC, but make sure you create a system restore point and disable the Driver Verifier after it has crashed and post a new zip file.
Driver Verifier - Enable and Disable in Windows 10 - Windows 10 Forums
I ran the SFC command: no errors.
Here's (yet another) file. This time the process was a lot shorter - perhaps because of the change in the dump file?