Computer keeps crashing, error 0x8000400000000002

Chung · 20 Aug 2016

Hi there.
About a week ago my pc started to crash whenever I try to play any game. I thought because of dust or over hear so I cleaned up my pc, it seem to be better but the crash started again this week and got worse, It crashed when I was watching a movie. I try to use command scannow but it also crashed why running. If anyone have any idea what cause this would be great.

p/s: I'm not sure it is BSOD since there is no critical error notification pop up.

axe0 · 20 Aug 2016

Hi Chung,

Please clarify what you mean with 'crashed'.

Chung · 20 Aug 2016

Hi. It just stopped, everything shut down, like pulling out the plug.

axe0 · 20 Aug 2016

That isn't a BSOD, but a shutdown crash. We'll need more system information in order to proper troubleshoot the problem.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.

How to fill in your system specs:

Chung · 20 Aug 2016

Thanks, this is my spec

CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
Motherboard: Gigabyte Technology Co., Ltd. H97-D3H-CF
Bios: F5
Total Memory : 16.00 GB, Usable : 15.87 GB
HDD : (1) WDC WD20EFRX-68EUZN0 (2) Samsung SSD 850 EVO 250GB
Sound Card : (1) HD Webcam C525 (2) NVIDIA High Definition Audio (3) High Definition Audio Device (4) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (5) Intel(R) Display Audio
Graphic card : (1) Intel(R) HD Graphics 4600 (2) NVIDIA GeForce GTX 970
OS : Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
PSU : CX 750M bronze
Cooler master hyper 212 evo
Normal Logitec mouse keyboard.

I can't be sure if it is BSOD or not since I am using Flat Screen, and since everything just went black. Is there anyway to know ? Oh, the power light is off when everything shut down for 1-3 sec then they were on again. I have to unplug the power cable for it to shut down.

axe0 · 20 Aug 2016

Fill it in in your 'My System Specs', that is a lot easier for us.

I can't be sure if it is BSOD or not since I am using Flat Screen, and since everything just went black.

Your description is a restart crash, not a BSOD.

Chung · 20 Aug 2016

Oh, thanks, I have updated my spec.

axe0 · 20 Aug 2016

Please check the temperatures of your CPU & GPU when idle and under load and let me know what they are.
Please boot in the BIOS and note the 3.3v, 5v and 12v values, let me know what they are.
Please check your SSD for firmware updates.
Please check Gigabyte for BIOS updates.

Please disable fast startup
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums

Code:

Event[6672]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2016-08-20T20:51:23.709
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-1LROETA
  Description: 
Windows failed fast startup with error status 0xC00000D4.

Chung · 20 Aug 2016

The value for these number 3.3 , 5 , 12 are : 3.284 , 5.040 , 12.024
Cpu and gpu temp at normal are 30 degree and 43 degree. When load game shut down at 41 degree and 65 degree.

I had update firmware for ssd but cant do a bios update for gigabyte, they don't have the x64 version

axe0 · 20 Aug 2016

Could you link the support page of Gigabyte, I cannot find the right one.