Computer keeps crashing, error 0x8000400000000002

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  1.    20 Aug 2016 #1

    Computer keeps crashing, error 0x8000400000000002

    Hi there.
    About a week ago my pc started to crash whenever I try to play any game. I thought because of dust or over hear so I cleaned up my pc, it seem to be better but the crash started again this week and got worse, It crashed when I was watching a movie. I try to use command scannow but it also crashed why running. If anyone have any idea what cause this would be great.

    p/s: I'm not sure it is BSOD since there is no critical error notification pop up.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       20 Aug 2016 #2

    Hi Chung,

    Please clarify what you mean with 'crashed'.
      My ComputersSystem Spec

  3.    20 Aug 2016 #3

    Hi. It just stopped, everything shut down, like pulling out the plug.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       20 Aug 2016 #4

    That isn't a BSOD, but a shutdown crash. We'll need more system information in order to proper troubleshoot the problem.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My ComputersSystem Spec

  5.    20 Aug 2016 #5

    Thanks, this is my spec

    CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard: Gigabyte Technology Co., Ltd. H97-D3H-CF
    Bios: F5
    Total Memory : 16.00 GB, Usable : 15.87 GB
    HDD : (1) WDC WD20EFRX-68EUZN0 (2) Samsung SSD 850 EVO 250GB
    Sound Card : (1) HD Webcam C525 (2) NVIDIA High Definition Audio (3) High Definition Audio Device (4) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (5) Intel(R) Display Audio
    Graphic card : (1) Intel(R) HD Graphics 4600 (2) NVIDIA GeForce GTX 970
    OS : Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    PSU : CX 750M bronze
    Cooler master hyper 212 evo
    Normal Logitec mouse keyboard.

    I can't be sure if it is BSOD or not since I am using Flat Screen, and since everything just went black. Is there anyway to know ? Oh, the power light is off when everything shut down for 1-3 sec then they were on again. I have to unplug the power cable for it to shut down.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       20 Aug 2016 #6

    Fill it in in your 'My System Specs', that is a lot easier for us.

    I can't be sure if it is BSOD or not since I am using Flat Screen, and since everything just went black.
    Your description is a restart crash, not a BSOD.
      My ComputersSystem Spec

  7.    20 Aug 2016 #7

    Oh, thanks, I have updated my spec.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       20 Aug 2016 #8

    Please check the temperatures of your CPU & GPU when idle and under load and let me know what they are.
    Please boot in the BIOS and note the 3.3v, 5v and 12v values, let me know what they are.
    Please check your SSD for firmware updates.
    Please check Gigabyte for BIOS updates.

    Please disable fast startup
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2016-08-20T20:51:23.709
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      Computer: DESKTOP-1LROETA
    Windows failed fast startup with error status 0xC00000D4.
      My ComputersSystem Spec

  9.    20 Aug 2016 #9

    The value for these number 3.3 , 5 , 12 are : 3.284 , 5.040 , 12.024
    Cpu and gpu temp at normal are 30 degree and 43 degree. When load game shut down at 41 degree and 65 degree.

    I had update firmware for ssd but cant do a bios update for gigabyte, they don't have the x64 version
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,880
    Windows 10 Pro
       20 Aug 2016 #10

    Could you link the support page of Gigabyte, I cannot find the right one.
      My ComputersSystem Spec

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