Computer keeps crashing, error 0x8000400000000002

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  1.    20 Aug 2016 #11
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,858
    Windows 10 Pro
       20 Aug 2016 #12

    64bit and 32bits is with Windows, the BIOS has nothing to do with that part

    You can safely install a BIOS update.
      My ComputersSystem Spec

  3.    20 Aug 2016 #13

    Well It said it is not compatible with my 64x version, and shut down the installation.
    I'm so frustration, cause i dont know what went wrong. Even when i try to use any program to see the temp it shut down. It shut down randomly when I searched web now.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,858
    Windows 10 Pro
       20 Aug 2016 #14

    Extract the downloaded zip to a USB, boot into the BIOS and use the Q-Flash function.
      My ComputersSystem Spec

  5.    20 Aug 2016 #15

    Thanks, I have updated the bios, but problem is still persist.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,858
    Windows 10 Pro
       21 Aug 2016 #16

    As I do not know how old your system is, is it clean of dust?

    A basic step for a shutdown/restart crash is to test the PSU
    PSU - Test DC Output Voltage - Windows 7 Help Forums
      My ComputersSystem Spec

  7.    21 Aug 2016 #17

    I cleaned it 3 times this week, pulled out all rams and fans and card and psu to clean. I don't think because of dust. Guess i will bring it out to the pc hospital for a full check up.

    Can virus cause this ? Since i had the same problem with my old pc but that one last for 4 years. this one barely 2 years.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,858
    Windows 10 Pro
       21 Aug 2016 #18

    A virus can cause various of known and unknown problems.

    Computer keeps crashing, error 0x8000400000000002 Diagnostics Test Computer keeps crashing, error 0x8000400000000002
     Malware scan

    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    Note   Note
    *(Uncheck trial version in the installation process)

    Please upload the scan logs.
      My ComputersSystem Spec

  9.    21 Aug 2016 #19

    Can't do those, I tried. It shut down half way through. . I will take it out for a check up this weekend and get back to you to update what could have gone wrong.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,858
    Windows 10 Pro
       21 Aug 2016 #20

    If it even does that in safe mode you more likely have a hardware problem.
      My ComputersSystem Spec

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