Windows 10: BSOD Bad_Pool_Caller while surfing the net
BSOD Bad_Pool_Caller while surfing the net
I have an HP ENVY 17 Notebook and I keep getting BSOD Bad_Pool_Caller it doesn't happen when doing certain thing. I use my laptop at work and I can leave it on go out to lunch and when I come back it's restarted. I've tried asking HP for help and the only thing they seem to be interested in telling is to restore to factory. I cannot do that because there on programs on my laptop that I do not have the disks or way to get them back if I have to start from scratch. The person didn't seem to care just kept suggesting the same thing over and over again. Wasn't willing to try anything else to help me. So here I am now looking to see if anyone else has this problem and knows how to fix it. Any help other than restoring to factory would be greatly appreciated. Thanks!
Hello tiggerstoo and welcome to Tenforums, I hope you enjoy your stay here
I would recommend that you visit the HP Support page for your laptop:
And there you scroll down to:
Click the text, a list of drivers will pop-up, download the latest Broadcom driver. It should be dated like the 19th of August and updating it should fix your issue.
Normally a factory reset of a laptop is a last try fix only if you've tried everything. You must have just had a bad experience of a Support guy.
Thanks for the reply and the suggestion. Unfortunately that didn't seem to solve the problem. Anybody have any other ideas? Earlier before I had written my original post I actually did a chat with HP and they remotely accessed my computer and updated my wifi drivers, BIOS, and video drivers. So the wifi driver should have been updated before I had made my original post. Although, I did see that a new driver had come out again since the last time it was updated. I'm just not sure how to proceed from here. I got the dreaded BSOD again today (9-7-16) so attached is the latest info.
I recently have been experiencing the same problem on an ASUS based desktop PC.
I have Nirsoft's 'Blue screen View' program which tells me the problem is my wireless network driver.
I updated the driver but it made no difference.
However, the system only blue screens if I try to use Firefox.
With Internet Explorer it is fine.
I am still investigating. Will let you know how I go.
BSOD Crash Analyst
Hi The Doctor,
Please note that those kind of programs very often do not provide enough information, they often blame the last driver active what is in many situations a Windows driver where we know from that they aren't the cause.
So BSOD occurs after 20~30 mins from shutdown. I have reformatted my comp 3 days ago and several BSOD has occurred mostly pointing to the driver ntoskrnl.exe(use bluescreenview to see issue) but i have no idea what to do. Also, it says that my...
please help me out. I've bought a new Laptop last week and since two days ago I'm running into BSODs, random reboots and random shutdowns (no error prompt whatsoever in these cases).
What I did so far:
Windows Memory Diagnostic....
I have gotten a this BSOD a couple of times, sort of back to back. Both times I was just browsing the web at the time.
I should also add that I am currently also having problems updating my Windows as well but I'm not sure if these are...
About every two weeks, I get a BSOD with error BAD_POOL_CALLER when browsing the internet with Firefox. Attached is the DM Log.
Thanks for your assistance.
have been having very very frequent bsod with the error bad_pool_caller.
i'm not sure what details to add, but lmk. thanks.