Frequent DRIVER_POWER_STATE_FAILURE in Matlab on new Toshiba Laptop


  1. Posts : 2
    Windows 10 Pro x64
       #1

    Frequent DRIVER_POWER_STATE_FAILURE in Matlab on new Toshiba Laptop


    Hi Forum,

    I'm writing on behalf of my girlfriend who has a new Laptop, Toshiba SATELLITE P50-C with Intel Core i7-6700HQ CPU and NVIDIA GeForce GTX 950M. She manually installed Windows 10 Pro x64 on it. She hasn't used it extensively so far, mainly for her student projects involving Matlab and Microsoft Word.
    Sadly, she has been getting a lot of BSODs with DRIVER_POWER_STATE_FAILURE, alone today it happened 3 times so far. These always seem to be caused by interacting with figures Matlab. She already tried reinstalling Matlab, but no change. I also manually installed the latest NVIDIA driver from their website and updated the Intel Graphics driver through the device manager using windows update. However, none of this has helped.
    Is it possible, that this is a hardware problem? My girlfriend is seriously thinking about returning the laptop, which would be a shame because it is otherwise a very nice one...

    I hope you can help us, and looking forward to your answers!
      My Computer

  2. philc43's Avatar
    Posts : 4,973
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello Hagen and welcome to TenForums :)

    I notice that in her eventlog she has lots of hardware related errors:

    Code:
    Event[17506]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-08-18T13:47:36.004
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-KVSGCNF
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x2
    Vendor ID:Device ID: 0x8086:0xA112
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    I have seen this type of thing before and a search on Google will show you that it has been happening a lot. Toshiba may have updated drivers to help with this problem. It is not clear if it relates just to the graphics drivers so it would be worth updating the LAN and wifi drivers as well as any others you can see that have recent updates provided by Toshiba.
      My Computers

  3. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #3

    You just need to know how to use the information :)

    To find what is causing this, we'll use the device ID to search in the msinfo32.nfo
    Code:
    Event[17506]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-08-18T13:47:36.004
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-KVSGCNF
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x2
    Vendor ID:Device ID: 0x8086:0xA112
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    We have a shared memory address with the chipset & LAN.
    Attachment 96802



    For the BSODs, it is basically the Nvidia display driver causing the trouble.
    Simply check Toshiba for driver updates or reinstall the drivers :)
    Code:
    2: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff800`05840000 fffff800`06591000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jul 11 00:20:31 2016 (5782CA2F)
        CheckSum:         00D0B030
        ImageSize:        00D51000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  4. Posts : 2
    Windows 10 Pro x64
    Thread Starter
       #4

    Thanks for your answers :)

    We completely unistalled the Nvidia drivers and installed the latest ones from their website. We also installed Wifi, LAN, Bluetooth and chipset drivers from the Toshiba support site and then installed a BIOS update from the same site.

    We'll see if the BSODs still occur, however we checked the Event Viewer and those WHEA errors definitely still occur

    axe0 said:
    To find what is causing this, we'll use the device ID to search in the msinfo32.nfo
    ...
    We have a shared memory address with the chipset & LAN.
    Is there a way of preventing htis shared memory address?
      My Computer

  5. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #5

    Sharing addresses isn't an issue, it is actually one of the services that the Memory Management of Windows provides.
      My Computers


 

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