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  1.    16 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 14
    10

    Thread stuck in driver BSOD, bugcheck reboot error in event viewer


    So I've been having these random Thread Stuck In Driver errors in my poor laptop for a good while now. This time around I had Skype Preview open, Chrome, and League. It happened when I wasn't even in a game on League--- I was responding to a friend in chat. I suppose it should help to mention as well that Windows Shell Common DLL crashes when I try to view recording devices in Sound properties as well. Don't know if those are connected. Anyways, the error from what I see in the event viewer says this:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ea (0xffffcc0befc627c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 85a31bdb-ffbb-40f1-a02f-0f9101928d5f.


    Then the dump file deletes itself because I have too much stuff on my computer. Though there might be older MEMORY.DMP files that show other instances of the bluescreen.

    param1 0x000000ea (0xffffcc0befc627c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
    param2 C:\WINDOWS\MEMORY.DMP
    param3 85a31bdb-ffbb-40f1-a02f-0f9101928d5f


    Is the other page. I'm now going to attach the file from my desktop that I was instructed on the FAQ to put in here to help you guys solve my problem.

    Thank you in advance!
      My ComputerSystem Spec
  2.    16 Aug 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    Did you try the Beta Crimson driver here? Legacy

    Attachment 96533

    AMD Radeon Software Crimson Edition Beta Driver
    Applicable Products:

    • ​AMD Radeon™ R5 235X, Radeon™ R5 235, Radeon R5™ 230, Radeon™​ R5 220 Series Graphics
    • AMD Radeon™ HD 8470, Radeon™ HD 8350, Radeon™​ HD 8000 (D/G variants) Series Graphics
    • AMD Radeon™ HD 7000 – HD 7600 (including A/D/G/M variants) Series Graphics
    • AMD Radeon™ HD 6000 (including A/D/G/M variants) Series Graphics
    • AMD Radeon™ HD 5000 (including M variant) Series Graphics

    Applicable Operating Systems:

    • Windows® 10 (32 & 64-bit versions)
    • Windows® 8.1 (32 & 64-bit versions)
    • Windows® 7 (32 & 64-bit versions)
    I suggest completely uninstalling the AMD display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then install the beta driver, see if that works.
      My ComputersSystem Spec
  3.    17 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 14
    10
    Thread Starter

    Alright, I've done as you asked but Idk if I'll bluescreen again. I could go a month without the bluescreen and then it'll happen again. As for the Shell Common DLL issue that could also be a problem... What's up with that?
      My ComputerSystem Spec
  4.    17 Aug 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    No idea about Shell Common DLL as I don't have a dump to look at.

    The dump in C:\WINDOWS\MEMORY.DMP is a full kernel dump, not a small kernel dump and there is only one adn it's over written if another occurs.

    Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD
      My ComputersSystem Spec
  5.    18 Aug 2016 #5
    Join Date : Aug 2016
    Posts : 14
    10
    Thread Starter

    So far it hasn't blatantly caused a bluescreen, but... I have a screenshot of what happens.

    Attachment 96790

    Literally happens when I click on a microphone device in recording devices. It doesn't happen if I click on something in playback.
      My ComputerSystem Spec
  6.    18 Aug 2016 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    Run the following commands in sequence from a Elevated Command Prompt:

    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow


    See if that repairs or replaces any corrupted or missing system files.

    You should also look at the tests available on the Lenovo website for your laptop:
    See here: Laptops-and-netbooks :: ThinkPad-X-Series-laptops :: ThinkPad-X140e - Lenovo Support (US)

    There are 12 available.
      My ComputersSystem Spec
  7.    20 Aug 2016 #7
    Join Date : Aug 2016
    Posts : 14
    10
    Thread Starter

    Alright. I have managed to do some of those tests, but nothing has fixed the shell common dll error. I think it's permanently messed up. But, SO FAR I haven't bluescreened but only time will tell since they were kind of random but consistent enough to be annoying. Thank you so much for your help. If you have anything else to suggest, let me know!
      My ComputerSystem Spec
  8.    20 Aug 2016 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    Did you get any report of errors or problems fixed when you ran the 3 commands I listed?
      My ComputersSystem Spec
  9.    20 Aug 2016 #9
    Join Date : Aug 2016
    Posts : 14
    10
    Thread Starter

    No, I didn't. Which is kinda sad...
      My ComputerSystem Spec
  10.    20 Aug 2016 #10
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    Yo could try refreshing Windows 10: Refresh Windows 10 - Windows 10 Forums

    Before you do, it would be a good idea to backup your data. The best way is to take an image backup using a program like Macrium Reflect Free, to an external hard drive. That way, no matter what happens you can always get back to where you are now.
      My ComputersSystem Spec

 
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