Getting BSOD randomly & other issues - Windows 10 (Predator G9-591LV)

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  1. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #21

    I would advice to change a few settings in the power options.
    1. Hard disk, set it to turn off never (or 0 (zero) minutes)
    2. Sleep, set 'sleep after' also to never

    I would also change 'On battery power, PC goes to sleep after' and 'When plugged in, PC goes to sleep after' to 0 minutes.

    Basically turning off sleep and keeping the hard disk active.
    You may use sleep often, but some options in the power settings will always be somewhat unstable.
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  2. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       #22

    Ok, thanks axe. Changed those settings you wrote above. Still feel there is something fundamentally wrong that is causing the random BSOD and sleep, boot problems. Do you recommend or know of any software that could diagnose any potential RAM or Motherboard problems? Could i have something as simple as a loose cable or something inside?
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  3. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #23

    For a motherboard, the only way to test it is by replacing it. In the case of laptops a laptop replacement is required.

    For the memory, there are some tests :)
    Please read below quote carefully and read the tutorial carefully, all common questions are answered in either the post itself or the tutorial.


    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
    Note   Note
    The test isn't updated in a long time, but it doesn't change anything for DDR4

    Note   Note
    16GB could take up to a day or 2 days to finish the minimum of the requirement
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  4. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       #24

    I've decided to not run the memtest86 application, i've run it in the past and i dont' think i could leave it running for a day or so.
    Earlier today when i first tried to boot up laptop, i had a full battery, was 100%, tried to boot up just with battery without being plugged in and it just stopped again after the Acer Predator logo, just a black screen with the white arror cursur on screen, i can move my mouse/cursor around the screen but it never boots to windows, just stays on the black screen with white arror.

    I then power off, plug the power chords, boot up and it boots fine. You checked with the battery report that my battery is fine. Why can't i boot up unless i'm plugged in?

    Funny thing is though, once i'm in windows, i can unplug power chord, it runs on battery fine; i can even REBOOT (without shutting down) while just on battery and it boots into windows ok. It's only when i am shutdown and try to boot up without power that it gets stuck on the black screen. Same with sleep (which i've disabled as you advised earlier); the laptop can't wake from sleep. Seems when laptop is shut off and in sleep are the problems. Is that some circuit/power problem? I'm lost what to do.

    I'm thinking of trying one last time to reset laptop but i'm not confident of it helping, i did it last week and it didnt seem to stop the BSOD and these black screens and not being able to boot up to Windows without being plugged in.
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  5. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #25

    The same problem happened to my fathers laptop, the problem in his case was the power button. It is a bit soft so it needs to be pressed with some more force than someone would think to turn the laptop on.

    You checked with the battery report that my battery is fine
    The battery report only shows the usage of the battery, for example:
    1. How many times it has been charged/discharged and when that happened,
    2. How much capacity there is left,
    3. How the life of the battery goes based on observed drains

    Based on it, it can be said that the battery is fine, it is however possible that the battery is physically causing problems although then someone would've gotten shutdowns out of nowhere so I'm not saying that that is the case.

    Earlier today when i first tried to boot up laptop, i had a full battery, was 100%, tried to boot up just with battery without being plugged in and it just stopped again after the Acer Predator logo, just a black screen with the white arror cursur on screen, i can move my mouse/cursor around the screen but it never boots to windows, just stays on the black screen with white arror.
    Was this with the dGPU enabled?
      My Computers


  6. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       #26

    axe0 said:
    The same problem happened to my fathers laptop, the problem in his case was the power button. It is a bit soft so it needs to be pressed with some more force than someone would think to turn the laptop on.


    The battery report only shows the usage of the battery, for example:
    1. How many times it has been charged/discharged and when that happened,
    2. How much capacity there is left,
    3. How the life of the battery goes based on observed drains

    Based on it, it can be said that the battery is fine, it is however possible that the battery is physically causing problems although then someone would've gotten shutdowns out of nowhere so I'm not saying that that is the case.


    Was this with the dGPU enabled?
    Yes, i have installed the newest NVIDIA driver from their website after removing the other one with DDU & doing a custom, clean install of this new one i installed. The integrated Intel & Dedicated NVIDIA are both now installed and enabled in Device Manager. I'm pretty sure though the dedicated nvidia doesn't get utilised unless i play games (which i don't).
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  7. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       #27

    ttrance7 said:
    Yes, i have installed the newest NVIDIA driver from their website after removing the other one with DDU & doing a custom, clean install of this new one i installed. The integrated Intel & Dedicated NVIDIA are both now installed and enabled in Device Manager. I'm pretty sure though the dedicated nvidia doesn't get utilised unless i play games (which i don't).
    I just went into Device Manager, disabled the NVIDIA driver, shut down laptop, unlplugged power chord & restarted computer to see if disabling the dedicated card would help but no, same story, without being plugged in & just trying to boot up on battery, it loads past the logo screen then gets stuck as usual on a black screen with white cursor, unable to do anything other than press & hold the Power button to shut off, then have to plug power chord back in, power up again and it boots to windows fine. Really baffling. This is a $3,000 laptop which i could barely afford and i feel really upset that this is happening and not being able to fix it.

    I appreciate all your help Axe0, sorry for all the trouble. I haven't been into excel in the last day or so and haven't had a BSOD, it usually has happened when i've been in excel.
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  8. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #28

    Has anything in the BIOS changed?
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  9. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       #29

    axe0 said:
    Has anything in the BIOS changed?
    This was going to be my next question "Could it be something in the BIOS?" I'm not sure. I did flash my BIOS to the newest one from the Acer website about 3 weeks ago but i didnt have any problems after going from Version 1.04 to the newest 1.10. It was running fine.

    When i reset this laptop, i went out for an hour or so and came back to a screen which i can't remember asked something about TMP or TPM whether to enable or disable maybe? I think i just clicked yes, it was a blue screen i remember so i'm not sure if that possibly could be a cause.

    What could i look for in the BIOS that could potentially be a cause for these non-booting on battery & sleep problems (and maybe BSOD) problems?
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  10. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #30

    Between the manufacturer screen and Windows loading the BIOS does its job.

    Please load the optimal default settings in the BIOS.
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