Page 3 of 4 FirstFirst 1234 LastLast
  1.    17 Aug 2016 #21
    Join Date : Jun 2015
    Posts : 12,657
    Windows 10 Pro

    I would advice to change a few settings in the power options.
    1. Hard disk, set it to turn off never (or 0 (zero) minutes)
    2. Sleep, set 'sleep after' also to never

    I would also change 'On battery power, PC goes to sleep after' and 'When plugged in, PC goes to sleep after' to 0 minutes.

    Basically turning off sleep and keeping the hard disk active.
    You may use sleep often, but some options in the power settings will always be somewhat unstable.
      My ComputersSystem Spec
  2.    17 Aug 2016 #22
    Join Date : Aug 2016
    Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter

    Ok, thanks axe. Changed those settings you wrote above. Still feel there is something fundamentally wrong that is causing the random BSOD and sleep, boot problems. Do you recommend or know of any software that could diagnose any potential RAM or Motherboard problems? Could i have something as simple as a loose cable or something inside?
      My ComputerSystem Spec
  3.    17 Aug 2016 #23
    Join Date : Jun 2015
    Posts : 12,657
    Windows 10 Pro

    For a motherboard, the only way to test it is by replacing it. In the case of laptops a laptop replacement is required.

    For the memory, there are some tests
    Please read below quote carefully and read the tutorial carefully, all common questions are answered in either the post itself or the tutorial.


    Getting BSOD randomly & other issues - Windows 10 (Predator G9-591LV) Diagnostic Test Getting BSOD randomly & other issues - Windows 10 (Predator G9-591LV)
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
    Note   Note
    The test isn't updated in a long time, but it doesn't change anything for DDR4

    Note   Note
    16GB could take up to a day or 2 days to finish the minimum of the requirement
      My ComputersSystem Spec
  4.    18 Aug 2016 #24
    Join Date : Aug 2016
    Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter

    I've decided to not run the memtest86 application, i've run it in the past and i dont' think i could leave it running for a day or so.
    Earlier today when i first tried to boot up laptop, i had a full battery, was 100%, tried to boot up just with battery without being plugged in and it just stopped again after the Acer Predator logo, just a black screen with the white arror cursur on screen, i can move my mouse/cursor around the screen but it never boots to windows, just stays on the black screen with white arror.

    I then power off, plug the power chords, boot up and it boots fine. You checked with the battery report that my battery is fine. Why can't i boot up unless i'm plugged in?

    Funny thing is though, once i'm in windows, i can unplug power chord, it runs on battery fine; i can even REBOOT (without shutting down) while just on battery and it boots into windows ok. It's only when i am shutdown and try to boot up without power that it gets stuck on the black screen. Same with sleep (which i've disabled as you advised earlier); the laptop can't wake from sleep. Seems when laptop is shut off and in sleep are the problems. Is that some circuit/power problem? I'm lost what to do.

    I'm thinking of trying one last time to reset laptop but i'm not confident of it helping, i did it last week and it didnt seem to stop the BSOD and these black screens and not being able to boot up to Windows without being plugged in.
      My ComputerSystem Spec
  5.    18 Aug 2016 #25
    Join Date : Jun 2015
    Posts : 12,657
    Windows 10 Pro

    The same problem happened to my fathers laptop, the problem in his case was the power button. It is a bit soft so it needs to be pressed with some more force than someone would think to turn the laptop on.

    You checked with the battery report that my battery is fine
    The battery report only shows the usage of the battery, for example:
    1. How many times it has been charged/discharged and when that happened,
    2. How much capacity there is left,
    3. How the life of the battery goes based on observed drains

    Based on it, it can be said that the battery is fine, it is however possible that the battery is physically causing problems although then someone would've gotten shutdowns out of nowhere so I'm not saying that that is the case.

    Earlier today when i first tried to boot up laptop, i had a full battery, was 100%, tried to boot up just with battery without being plugged in and it just stopped again after the Acer Predator logo, just a black screen with the white arror cursur on screen, i can move my mouse/cursor around the screen but it never boots to windows, just stays on the black screen with white arror.
    Was this with the dGPU enabled?
      My ComputersSystem Spec
  6.    18 Aug 2016 #26
    Join Date : Aug 2016
    Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter

    Quote Originally Posted by axe0 View Post
    The same problem happened to my fathers laptop, the problem in his case was the power button. It is a bit soft so it needs to be pressed with some more force than someone would think to turn the laptop on.


    The battery report only shows the usage of the battery, for example:
    1. How many times it has been charged/discharged and when that happened,
    2. How much capacity there is left,
    3. How the life of the battery goes based on observed drains

    Based on it, it can be said that the battery is fine, it is however possible that the battery is physically causing problems although then someone would've gotten shutdowns out of nowhere so I'm not saying that that is the case.


    Was this with the dGPU enabled?
    Yes, i have installed the newest NVIDIA driver from their website after removing the other one with DDU & doing a custom, clean install of this new one i installed. The integrated Intel & Dedicated NVIDIA are both now installed and enabled in Device Manager. I'm pretty sure though the dedicated nvidia doesn't get utilised unless i play games (which i don't).
      My ComputerSystem Spec
  7.    18 Aug 2016 #27
    Join Date : Aug 2016
    Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter

    Quote Originally Posted by ttrance7 View Post
    Yes, i have installed the newest NVIDIA driver from their website after removing the other one with DDU & doing a custom, clean install of this new one i installed. The integrated Intel & Dedicated NVIDIA are both now installed and enabled in Device Manager. I'm pretty sure though the dedicated nvidia doesn't get utilised unless i play games (which i don't).
    I just went into Device Manager, disabled the NVIDIA driver, shut down laptop, unlplugged power chord & restarted computer to see if disabling the dedicated card would help but no, same story, without being plugged in & just trying to boot up on battery, it loads past the logo screen then gets stuck as usual on a black screen with white cursor, unable to do anything other than press & hold the Power button to shut off, then have to plug power chord back in, power up again and it boots to windows fine. Really baffling. This is a $3,000 laptop which i could barely afford and i feel really upset that this is happening and not being able to fix it.

    I appreciate all your help Axe0, sorry for all the trouble. I haven't been into excel in the last day or so and haven't had a BSOD, it usually has happened when i've been in excel.
      My ComputerSystem Spec
  8.    18 Aug 2016 #28
    Join Date : Jun 2015
    Posts : 12,657
    Windows 10 Pro

    Has anything in the BIOS changed?
      My ComputersSystem Spec
  9.    18 Aug 2016 #29
    Join Date : Aug 2016
    Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Has anything in the BIOS changed?
    This was going to be my next question "Could it be something in the BIOS?" I'm not sure. I did flash my BIOS to the newest one from the Acer website about 3 weeks ago but i didnt have any problems after going from Version 1.04 to the newest 1.10. It was running fine.

    When i reset this laptop, i went out for an hour or so and came back to a screen which i can't remember asked something about TMP or TPM whether to enable or disable maybe? I think i just clicked yes, it was a blue screen i remember so i'm not sure if that possibly could be a cause.

    What could i look for in the BIOS that could potentially be a cause for these non-booting on battery & sleep problems (and maybe BSOD) problems?
      My ComputerSystem Spec
  10.    18 Aug 2016 #30
    Join Date : Jun 2015
    Posts : 12,657
    Windows 10 Pro

    Between the manufacturer screen and Windows loading the BIOS does its job.

    Please load the optimal default settings in the BIOS.
      My ComputersSystem Spec

 
Page 3 of 4 FirstFirst 1234 LastLast


Similar Threads
Thread Forum
Microsoft-Windows-Kernel-Power issues occur randomly
Hi, My pc seems to freeze on random occasions. I've tried switching to other USB devices, unplugging my headset for a while but these actions didn't seem to have the desired effect. Currently my only external devices which I haven't switched...
BSOD Crashes and Debugging
Solved BSOD (DRIVER_IRQL_NOT_LESS_OR_EQUAL) randomly Windows 10
My computer experienced randomly BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL. It started from last month. No hardware changed from January. I remembered the first two crash occured while downloading a big file and I guess may related to the my usb...
BSOD Crashes and Debugging
Windows 10 randomly crashes (Multiple BSOD)
Hi, First of all, english is not my native language (I'm from Argentina, land of great soccer players and the worst politicians), so you'll have to excuse my english. Here's my problem: I have a desktop PC that I built 5 years ago. It's a...
BSOD Crashes and Debugging
BSOD randomly working on windows or on Windows installation
Good afternnon, and thanks in advance. I bought a new desktop computer. So i installed Windows 10 PRO x64. Everything went allright, but when it was installed and i was installing other programs it gives me a BSOD blaming the Kernel Security...
BSOD Crashes and Debugging
BSOD randomly since Windows 10 update
Got the BSOD twice today. First time was "kernel security check failure" and the second was "system thread exception not handled". This system was totally stable before the recent update. I have an HP envy touch 15 with i7 processor, 16gb...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:02.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums