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BSOD crash when connecting Kindle, error involves partmanager.sys
I've had a Kindle paperwhite for a few years no and never had an issue with connecting it via USB. However, after the recent Windows 10 updates, my computer BSOD's and force restarts almost as soon as I plug my Kindle in. Other storage devices I've tried (phone and PSVita) haven't had the same problem.
The error message on BSOD states "system thread exception not handled" and refers to partmanager.sys
I have include the DM log zip file.
Thanks in advance for any help.
I have also run a program called WhoCrashed, which provided this information:
System Information (local)
Computer name: HEATHLAPTOP
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\WINDOWS
Hardware: K73SV, ASUSTeK Computer Inc.
CPU: GenuineIntel Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6350340096 bytes total
Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Mon 15-Aug-16 3:21:02 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\081516-30890-01.dmp
This was probably caused by the following module: partmgr.sys (partmgr+0x191D)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80AB716191D, 0xFFFFDD00D3D0D478, 0xFFFFDD00D3D0CCA0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\partmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Partition driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 15-Aug-16 3:21:02 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: partmgr.sys (partmgr+0x191D)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF80AB716191D, 0xFFFFDD00D3D0D478, 0xFFFFDD00D3D0CCA0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\partmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Partition driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 15-Aug-16 3:05:45 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\081516-37765-01.dmp
This was probably caused by the following module: partmgr.sys (partmgr+0x191D)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80E96A3191D, 0xFFFF9F81F0D94478, 0xFFFF9F81F0D93CA0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\partmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Partition driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 15-Aug-16 2:58:40 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\081516-39203-01.dmp
This was probably caused by the following module: partmgr.sys (partmgr+0x191D)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF803E07B191D, 0xFFFFC181EA13B478, 0xFFFFC181EA13ACA0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\partmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Partition driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.