Windows 10: Random BSOD during desktop and gaming (Diablo 3)

  1.    14 Aug 2016 #1

    Random BSOD during desktop and gaming (Diablo 3)


    Hi all,

    After a year of minimal usage of my desktop pc, I decided to play Diablo 3 again. However, I'm having frequent crashes, both during gameplay but also when browsing the web, or sometimes right after startup even. It's not caused by Diablo 3 as the crashes were there before, I just always "ignored" them before, but now I use my desktop more often, it is hard to do. They occur sometimes every 15 minutes.

    The crashes: I'm pretty sure they are video card (driver) related. Sometimes I will just get a BSOD, sometimes my screen will simply go black. My eventviewer would sometimes show a message "The computer recovered from a bugcheck" or something. I was going to debug my .DMP files myself but during installation of WinDbg my pc crashed twice so I gave that up. I also removed my video card driver, reinstalled the latest version, but to no avail. I downloaded some latest motherboard drivers, but that also did not have any effect. The only thing I did not do was flash my BIOS.

    See my attached debug file. Thanks for anyone willing to help me.
      My ComputerSystem Spec


  2. Posts : 5,016
    Windows 10 Pro X64 15063.138
       14 Aug 2016 #2

    Definitely a problem with your AMD Radeon HD 6800HD card or driver.

    Code:
    BugCheck 116, {ffffd3053e6b44a0, fffff80234c0cad8, ffffffffc0000001, 3}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    The only drivers I can find on the AMD site are for the HD 6800M. Is that what you have? Really need the exact model number.
      My ComputersSystem Spec

  3.    15 Aug 2016 #3

    Hi Ztruker,

    Thanks for your reply. I have a Radeon HD 6850. Yesterday I installed the latest drivers from here: Legacy

    However, the problem is still there, so I'm not sure what I can do to fix, perhaps maybe updating my BIOS, but I'd rather not...
      My ComputerSystem Spec


  4. Posts : 5,016
    Windows 10 Pro X64 15063.138
       15 Aug 2016 #4

    Try the beta driver at the Legacy site or try this one:

    Attachment 96310
      My ComputersSystem Spec


 

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