Random BSOD during desktop and gaming (Diablo 3)

  1. Posts : 2
    Windows 10

    Random BSOD during desktop and gaming (Diablo 3)

    Hi all,

    After a year of minimal usage of my desktop pc, I decided to play Diablo 3 again. However, I'm having frequent crashes, both during gameplay but also when browsing the web, or sometimes right after startup even. It's not caused by Diablo 3 as the crashes were there before, I just always "ignored" them before, but now I use my desktop more often, it is hard to do. They occur sometimes every 15 minutes.

    The crashes: I'm pretty sure they are video card (driver) related. Sometimes I will just get a BSOD, sometimes my screen will simply go black. My eventviewer would sometimes show a message "The computer recovered from a bugcheck" or something. I was going to debug my .DMP files myself but during installation of WinDbg my pc crashed twice so I gave that up. I also removed my video card driver, reinstalled the latest version, but to no avail. I downloaded some latest motherboard drivers, but that also did not have any effect. The only thing I did not do was flash my BIOS.

    See my attached debug file. Thanks for anyone willing to help me.
      My Computer

  2. Posts : 14,050
    Windows 11 Pro X64 22H2 22621.1848

    Definitely a problem with your AMD Radeon HD 6800HD card or driver.

    BugCheck 116, {ffffd3053e6b44a0, fffff80234c0cad8, ffffffffc0000001, 3}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    The only drivers I can find on the AMD site are for the HD 6800M. Is that what you have? Really need the exact model number.
      My Computers

  3. Posts : 2
    Windows 10
    Thread Starter

    Hi Ztruker,

    Thanks for your reply. I have a Radeon HD 6850. Yesterday I installed the latest drivers from here: Legacy

    However, the problem is still there, so I'm not sure what I can do to fix, perhaps maybe updating my BIOS, but I'd rather not...
      My Computer

  4. Posts : 14,050
    Windows 11 Pro X64 22H2 22621.1848

    Try the beta driver at the Legacy site or try this one:

    Attachment 96310
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:25.
Find Us

Windows 10 Forums