Windows 10: Computer shutting down unexpectedly (after upgrade)

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  1.    10 Aug 2016 #1

    Computer shutting down unexpectedly (after upgrade)


    Win 7 Desktop upgraded to Win 10 on 25-July. All was well until 9-Aug and 10-Aug when computer has shut down unexpectedly. In Reliability Monitor it shows (Windows) Photos stopped working on both days. Then after the crash the monitor shows Windows was not properly shut down, stopped working and shut down unexpectedly. Related? No changes have been made other than installing a few programs (CCleaner, Speccy) immediately after the upgrade. I did not have this issue when it was on Win 7.

    edit: This has happened two more times since I originally posted. Computer was going to sleep but instead of power button being amber, it was unlit. Pressing it restarted the computer and again I saw that Windows was not properly shutdown, stopped working and shut down unexpectedly. I will attach a second dm log file. Also I have updated System Specs to reflect this desktop computer.
    Last edited by bru; 10 Aug 2016 at 23:04.
      My ComputerSystem Spec


  2. Posts : 12,097
    Windows 10 Pro
       11 Aug 2016 #2

    Hi bru,

    Please check HP for driver updates for the Realtek LAN driver.
    Your Realtek LAN driver seems to be having issues with changing the power state for sleep.
    Code:
    0: kd> !irp ffffe00152c8ee10
    Irp is active with 3 stacks 2 is current (= 0xffffe00152c8ef28)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe0015025c050 00000000 fffff8029ada0b34-ffffe0015017e820 Success Error Cancel pending
    	      Unable to load image rt640x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
     \Driver\rt640x64	nt!PopSystemIrpCompletion
    			Args: 00015400 00000000 00000005 00000003
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe0015017e820    
    
    			Args: 00000000 00000000 00000000 00000000
    
    0: kd> lmvm rt640x64
    Browse full module list
    start             end                 module name
    fffff801`bc200000 fffff801`bc294000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: rt640x64.sys
        Image name: rt640x64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Oct 07 17:03:55 2015 (5615345B)
        CheckSum:         0009543E
        ImageSize:        00094000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
      My ComputersSystem Spec

  3.    11 Aug 2016 #3

    Thank you axe0. May I refer you to this thread Losing wired connection that I had started about another issue that occurred prior to this but now I feel is probably related. I had some internet disconnects on my desktop while connected via ethernet. A member said that his same Realtek driver was on 9.1.404.15 as opposed to mine on 9.1.402.15. He said his driver was downloaded from Windows, as was mine. I wonder why they gave me an older one? If I check for an updated driver Windows tells me I am up to date.

    I will look into what driver is available but I am pretty sure I will need to get it direct from Realtek as I had previously checked and HP does not have any Win 10 drivers available for my desktop.
      My ComputerSystem Spec


  4. Posts : 12,097
    Windows 10 Pro
       11 Aug 2016 #4

    I do not think it is related, because connection and sleep are different things.

    How did you check for updates?
      My ComputersSystem Spec

  5.    11 Aug 2016 #5

    axe0 said: View Post
    I do not think it is related, because connection and sleep are different things.

    How did you check for updates?
    Through Driver Manager. Right click>Update Driver Software. Looking online as we speak.
      My ComputerSystem Spec


  6. Posts : 12,097
    Windows 10 Pro
       11 Aug 2016 #6

    Device manager rarely does say there is an update, I wouldn't recommend to check via device manager.
    Either HP, Windows Update or Realtek should be checked for driver updates.
      My ComputersSystem Spec

  7.    11 Aug 2016 #7

    axe0 said: View Post
    Device manager rarely does say there is an update, I wouldn't recommend to check via device manager.
    Either HP, Windows Update or Realtek should be checked for driver updates.
    Yes, but I figured I would try it first. WU says I am up to date so it isn't finding a different driver.

    Should I uninstall the driver and when it reinstalls after a restart see if I get an updated driver?
      My ComputerSystem Spec


  8. Posts : 12,097
    Windows 10 Pro
       11 Aug 2016 #8

    There won't be an update for the driver available, maybe once in a long while a new driver update is being pushed by Microsoft through Windows Update but as you have already a driver from Windows Update there won't be one available anytime soon.
      My ComputersSystem Spec

  9.    11 Aug 2016 #9

    Seems odd to me that in the other thread that user shows the exact same Realtek controller but he has a newer driver even though we both had the driver installed by MS. Back to my search.

    edit: Also will add that last night when I was doing some searching I came across people saying having "fast startup" enabled was causing a similar problem as mine. So I disabled it and the computer did sleep at least two times without an issue,.
      My ComputerSystem Spec


  10. Posts : 12,097
    Windows 10 Pro
       11 Aug 2016 #10

    Such questions are better asked to Microsoft, I would assume that the difference with systems (i.e., different Realtek connection) has something to do with it but more I can't say.
      My ComputersSystem Spec


 
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