Computer shutting down unexpectedly (after upgrade)

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  1. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #11

    I added an edit above related to "fast startup". Read that disabling it might help my issue.
      My Computer


  2. Posts : 14,894
    Windows 10 Pro
       #12

    I can't find any issue about fast startup in your logs, but good to know it helps.
      My Computers


  3. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #13

    axe0 said:
    I can't find any issue about fast startup in your logs, but good to know it helps.
    I still think I should find a newer driver.

    Just checked and two of my laptops use the same Realtek driver. The laptop that came with Windows 10 has an even newer driver version than what was posted in the other thread, 10.1.505.2015. The other laptop, which was originally Win 8 (then 8.1) and is now Win 10 has a much older driver, from 2013. It seems the driver was never updated by MS when the computer was upgraded. I can go to the mfg. site for that computer and it has the same 10.1.505.2015 available, so I am thinking that would be the one to use on the desktop too. I can see MS installed the driver during the upgrade process, I wonder why it used such an old one?
      My Computer


  4. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #14

    Well it just messed up again as it went to sleep, so disabling fast startup didn't work. Any reason to give you another dm log?

    Sure hope a new driver fixes it. Wondering why this problem didn't surface until two weeks after the upgrade? Trying to think if something I did in the last few days would have triggered it but I can't think of anything. Only thing that was done was install the Patch Tuesday updates.
      My Computer


  5. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #15

    Sorry to bother you again but I am wondering if you know how to get more specific info about the Realtek controller on the desktop? It seems that PCIe GBE might be a generic name and there are numbers that better identify the controller. Looking at Realtek's site http://www.realtek.com.tw/downloads/...&GetDown=false I was going to download the first driver listed but I see it is slightly older than what I mentioned is on my other computer. You can see it does have some other identifying numbers. Thank you
      My Computer


  6. Posts : 14,894
    Windows 10 Pro
       #16

    Any reason to give you another dm log?
    Only if a BSOD has occured, or if we ask for one.

    The drivers from the laptop are altered most likely, the manufacturer can change the version number.
      My Computers


  7. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #17

    Confused as how to find the correct driver from Realtek.

    edit: Got some help on an HP forum to find the correct driver. Will give the new driver a try and see if it resolves the issue.
      My Computer


  8. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #18

    Not sure I can proclaim this as solved but in my effort to troubleshoot the desktop computer losing Ethernet connectivity I had disabled "Allow the computer to turn off this device to save power" under Power Management for the adapter. Re-enabling that option seems to have stopped the unexpected shutdowns as the computer goes to sleep. It has successfully gone to sleep probably a dozen or more times without a crash. I haven't actually used the computer enough to see if I still lose connection. If that still occurs I guess it will be back to the drawing board.
      My Computer


  9. Posts : 14,894
    Windows 10 Pro
       #19

    For internet issues please stay in your other thread :)
      My Computers


  10. bru
    Posts : 377
    Windows 10 Home
    Thread Starter
       #20

    axe0 said:
    For internet issues please stay in your other thread :)
    I will. I hope its not a trade off, one problem solved causes the other and vice versa. Either way I am sure it is adapter/driver related.
      My Computer


 

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