BSOD & hard crashes playing Steam games and/or using Netflix/Hulu apps

Hello!

My Dell XPS L502X laptop is constantly having hard crashes, watchdog BSODs, and extremely high disk (and sometimes memory) usage. This normally occurs while using the Netflix/Hulu apps or running games in Steam, both separately or simultaneously. I can generally get almost an entire day of Netflix/Hulu, and sometimes am able to play a game for awhile before the crashing occurs.

For reference, here are a list of the errors I have encountered:

• BSOD "video_scheduler_internal_error"
• BSOD "Clock_Watchdog_Timeout"
• NVIDIA OpenGL "Unable to recover from a kernal exception. Error code 3 (subcode 2)
• Display driver stopped responding and has recovered "Display driver NVIDIA Windows Kernel Mode Driver, Version (XXX.XX)** stopped responding and has successfully recovered.
• stuttering, checkered pattern (only on secondary monitor) locking up entire system

**I used several different drivers
Games absolutely crash 9/10 times more than Netflix/Hulu or even YouTube (which I don't think has ever caused a crash.....goodguyyoutube.jpg). Most games don't even make it past 5 minutes.

The levels of usage observed in Task Manager as follows:

Memory: 30%-49%
Disk: 70%-100%
[This primarily occurs when launching pretty much any application or performing a task]

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Things I have done to problem solve:

• 3-5 clean installs of Windows 10 64bit Home Edition
• DDU+ clean install of either older drivers or updated drivers
• sfc /scannow | dism /online /cleanup-image /restorehealth
• Monitored all temps under 70°
• removed Malwarebytes and Spybot
• FurMark GPU Stress Test (min:44C - max: 53C)
• ran Driver Verifier (couldn't read the faulting driver's name)
• compatibility mode
• underclocking under 100 with MSI Afterburner
• disabling 540 GT
• unplugging secondary monitor
• updated bios
• disabled and stopped running Windows Services "Superfetch" and "Windows Search"
• turning off "show me tips about Windows", "Show app notifications", "Show app notifications on the lock screen", "Show alarms, reminders, and blah blah", "Hide notifications while presenting".
• increased virtual memory

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I also have a secondary monitor, a Sharp TV.

For reference, here is a list of the games I currently (try to) play:

• Sid Meier's Civilization V
• Prison Architect
• Always Sometimes Monsters
• Dead State
• Project Zomboid
• Fallout: New Vegas
• The Elder Scrolls: Skyrim
• State of Decay

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I sincerely thank anyone and everyone who tries to help out! THANK YOU.


Attachment 100659

BorisTheAnimal said:

Hello robotparrot and welcome to 10 Forums! :)

Most of the BSODs were caused by nvlddmkm.sys which is the Nvidia Graphics Card driver, I noticed that you are running an older version of it:

Code:

nvlddmkm          1/22/2016 7:25:59 PM

I would recommend that you update the drivers for maximum stability.

http://www.geforce.com/drivers

Edit: Oh and when you install the drivers be sure to select custom installation and there should be a tick box for doing a clean installation! It will basically remove the old drivers etc.

Cheers, Boris :)

Hey Boris, the reason I am using an older driver is because the newest one basically insta hard crashes my entire system. I clean install all of my drivers after of course booting into safe mode and using DDU to uninstall all previous drivers. I outlined in my post everything I have done and all the types of errors I have encountered. Trying the latest drivers (clean installed, of course) is one of the listed methods attempted. Thanks!

BorisTheAnimal said:

Okay.

I think that it's crashing because the integrated graphics (Intel HD Graphics 3000) drivers are outdated and it causes errors.

So I would like for you to test these drivers:

https://downloadcenter.intel.com/dow...-bit-N-Series-

I've also seen a lot of people having problems with Windows 10 and this notebook GPU.

Oh and I also saw this on Dell's support page:

Code:

Dell is not testing or developing Windows 10 drivers for this product.
If you choose to upgrade, some features, applications, and connected
devices may not work as expected.

Cheers, Boris :)

"This installation package is not supported by this processor type."

BorisTheAnimal said:

Alright well that's kinda odd but try this one instead:

http://www.intel.com/content/www/us/...ml?iid=dc_iduu

It will scan your PC for outdated drivers and update old ones if it finds any.

Cheers, Boris :)

Upon attempting to install the newest chipset, I was given an "unknown error". I've attached a screenshot and the log.Attachment 102505Attachment 102504