BSOD when starting game (WoW)


  1. Posts : 5
    Windows 10
       #1

    BSOD when starting game (WoW)


    Hi all, I am new here, and hopefully can ask the braintrust for some help.

    I recently returned to the game after a long pause (WoW). Now my system crashes almost instantly (within the first 20 seconds) of logging in and beginning play. I am at a loss as to what could be the cause. I've done all the usual, where I update my OS, update all drivers, disable all add-on's and whatnot from the game to eliminate conflicts. The system is 100% uptime other than this particular game as well.

    Here are some of my logs (DXDIAG and MSINFO) Attachment 94714 Attachment 94715 and I will paste some of my crash dump

    WinDBG:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe001b360b840, The thread currently holding on to the Pnp lock.
    Arg4: fffff80141750af0, nt!TRIAGE_9F_PNP on Win7 and higher

    FAILURE_BUCKET_ID: 0x9F_4_rtwlanu_IMAGE_usbhub.sys


    BUCKET_ID: 0x9F_4_rtwlanu_IMAGE_usbhub.sys


    PRIMARY_PROBLEM_CLASS: 0x9F_4_rtwlanu_IMAGE_usbhub.sys

    I'm getting well out of my comfortable depth with this now, and I need some expert help to figure this out. So any and all feedback would be GREATLY appreciated. I'm starting to think I need to update my BIOS (its circa 2011), but I am very loath to do that, as it is a brick-worthy event if done wrong.

    Thanks in advance!
      My Computer


  2. Posts : 5
    Windows 10
    Thread Starter
       #2

    I just reviewed your BSOD protocol, and I realize that you might want that pre-packaged zip file instead of my manual pasting.

    I've attached it here now, didn't want to ruffle any feathers with my newbishness. :)

    Here it is Attachment 94720

    Thanks again!
      My Computer


  3. Posts : 14,893
    Windows 10 Pro
       #3

    Hi MadViking,

    Welcome to the 10forums :)

    Could you tell me what all that stuff in your hosts file is?

    The driver from the Linksys network adapter is causing issues, please update the drivers/software.
    Code:
    0: kd> !irp ffffe001b04de010
    Irp is active with 6 stacks 5 is current (= 0xffffe001b04de200)
     No Mdl: No System Buffer: Thread ffffe001b360b840:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_PNP(1b), IRP_MN_SURPRISE_REMOVAL(17)]
                0  0 ffffe001b3672050 00000000 00000000-00000000    
    	      Unable to load image \SystemRoot\System32\drivers\rtwlanu.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rtwlanu.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys
     \Driver\RtlWlanu
    			Args: 00000000 00000000 00000000 00000000
     [IRP_MJ_PNP(1b), IRP_MN_SURPRISE_REMOVAL(17)]
                0  1 ffffe001b36273c0 00000000 00000000-00000000    pending
    	       \Driver\vwifibus
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm rtwlanu
    Browse full module list
    start             end                 module name
    fffff800`48720000 fffff800`48a8b000   rtwlanu  T (no symbols)           
        Loaded symbol image file: rtwlanu.sys
        Image path: \SystemRoot\System32\drivers\rtwlanu.sys
        Image name: rtwlanu.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Mar 27 03:06:40 2015 (5514BB30)
        CheckSum:         00359893
        ImageSize:        0036B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  4. Posts : 5
    Windows 10
    Thread Starter
       #4

    Hey there axe0,

    Thanks so much for pitching in with my little quandry.

    As for your question, I simplified my ad-blocking by adding a list of known ad servers and setting them to the loopback address in my HOSTS, so I don't have to bother with any additional application or extension on my browsers. Its very old-school, but if you keep your list updated 2-3 times a year, its very effective.

    I did indeed find the updated Linksys wifi-card driver update. Sadly, no change whatsoever. The machine works perfectly, but then BSOD immediately upon entering the game(s).

    Any other tips?
      My Computer


  5. Posts : 14,893
    Windows 10 Pro
       #5

    I do have a tip, temporary remove Norton as a test.

    I just analyzed the dump, this time a bit further than I earlier did, what showed problems with Norton.
      My Computers


  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    Thanks again. I'm having a devil of a time with Norton. I suppose its in-built to resist deactivation to safeguard it against other malware that would shut it off.

    I'm trying to avoid uninstalling it all, but I will if I must!

    Update: Just disabling Norton (using its timed switch) does nothing. Same exact BSOD
      My Computer


  7. Posts : 14,893
    Windows 10 Pro
       #7

    Disabling doesn't prevent the drivers from loading, that's the problem with disabling.
    You need to remove it.
      My Computers


  8. Posts : 5
    Windows 10
    Thread Starter
       #8

    I haven't given up. I lost my internet for a day, and now am having trouble restoring my old Norton account. I need to get it reset so I can immediately put Norton back on, once I'm done with this test.

    I should have it tested and report back by Friday.
      My Computer


 

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